Desktop Administrator

  • Full-time

Company Description

Control-Tec, an Aptiv Automotive company, is a global provider of telematics and analytics solutions serving the transportation industry in the Light-duty, Heavy-duty, Recreational, Agriculture, Locomotive, and Industrial sectors. The CT® solution combines comprehensive data acquisition methods with a powerful edge and cloud computing architecture resulting in an enterprise-class solution for fleet management, product development, connected vehicle and data exchange applications.

Control-Tec’s Qualifier platform enables automotive OEMs to possess the speed, flexibility, reliability, cost savings and collaboration needed to successfully develop today’s software centric machines.  Since 2008, Control-Tec has supported the development of data solutions that enable robust design, development and validation for powertrain, vehicle, and electrical system domains.  This unmatched expertise of both vehicle systems and data analytics uniquely positions Control-Tec to offer our clients the ability to avoid warranty cost, improve product quality, enhance customer experience and optimize an increasingly connected portfolio.

Job Description

Position Summary:

We are currently seeking a detail oriented, hardworking, and knowledgeable Desktop Administrator. The successful candidate will be team-oriented, and able to take projects from inception to completion with moderate direction.  The candidate will also oversee maintaining, troubleshooting, and improving internal infrastructure.  Positive attitude and dedication are a must. 

 

Job Responsibilities:

  • Responsible for the internal service desk and ticket triage
  • Assist with managing Service Requests and Managed Requests; including request initiation, requirements, approval, prioritization, scheduling and execution
  • Responsible for the daily administration of internal devices (Mac, PC, Printers, Servers, Phones) including virus scanning, backups, security, basic networking and troubleshooting
  • Provide end-user support for all hardware and office software
  • Improve the overall delivery of IT services for our clients
  • Evaluate and recommend personal computing equipment and software packages for office network
  • Track system inventory
  • 5-10% travel required

Qualifications

Minimum Requirements:

  • 2 year degree in Computer Science, Computer Engineering, or equivalent work experience
  • 2+ years of experience with server hardware and/or basic networking
  • Basic understanding of DNS, DHCP, LDAP, Active Directory, and/or Office 365
  • Experience supporting end user computing (Windows, Mac OSX, Linux)
  • Strong technical aptitude and ability to research and solve complex issues independently
  • Ability to effectively communicate issues and resolutions to all levels of the organization 

Preferred Requirements:

  • Advanced knowledge of installations, upgrades and troubleshooting of Mac OS environment and desktop support
  • 2+ years advanced network experience
  • In Depth knowledge of Linux
  • Scripting experience (shell, python, perl, etc.)

Additional Information

Benefits/Perks:

CONTROL-TEC offers a comprehensive and industry leading benefits package. In addition we provide flexible work schedules, generous time off and an environment that promotes ingenuity and fun! To learn more about our company, our progressive culture and to apply online, visit our website at www.control-tec.com