Our client is a leading provider of a big data analytics platform and solutions for advanced cyber security and operational efficiencies, protecting the critical infrastructure and financial services markets against unknown threats. The company’s patented, award-winning platform automatically uncovers unknown cyber and operational threats, allowing customers to take action and avert disaster before any damage occurs.

The company’s core technology is based on state-of-the-art algorithms which power its proprietary Hyper-Dimensional, Multi-Domain Big Data Analytics™ platform. Organizations whose operations rely on highly heterogeneous and complex environments leverage the company’s unmatched detection and low false positive rates as a see-all power that enables them to unify detection and defeat the unknown.

Specialties: Fraud Detection, Big Data Analytics, Cyber Security, Detection of Unknown Threats, Critical Infrastructure, AML, Anomaly Detection, ARM Security, Unsupervised machine learning, Financial crime detection, ATM Security, Money laundering detection, and Artificial Intelligence.

This position is responsible for leading the technical and delivery relations with the company’s global strategic customers, from the initial relations, via deployment and delivery, through production. The company’s customers are primarily global banks in Spanish speaking countries.

It is expected from this senior role to create and maintain strong relations with the different stakeholders of the customer, globally, with special focus on the technical and project aspects. As the projects will take place primarily in Spanish speaking countries, it is expected from this role to either work from Madrid, or travel frequently to Madrid, and to all relevant countries.

The senior global project manager sets the milestones for each project within the global customer projects, answers the customer queries regarding implementation and technical issues, sync with the company’s teams in order to effectively and efficiently deliver the projects according to the plans.

This senior position works with internal and external stakeholders, while implementing complex, project-based processes to bring increased efficiency in the delivery of all projects and maintain high client satisfaction. It will have to build the foundation to global organization of project managers in the future, that will manage the projects of this strategic customer in all relevant countries and territories.

The senior position will also be responsible to define the specific project’s objectives within the program and oversee quality control throughout its life cycle of the project. This will be done with coordination with internal resources that will assist to define the product aspects.

Primary Responsibilities:

·        Be the main focal point of the customer for all the projects deliveries within the account / program.

·        Manage the customer satisfaction through all deliveries.

·        Set and continually manage project expectations with team members and other Intra and Inter stakeholders.

·        Manage the delivery aspects of the global projects.

o   Sync with the all internal stockholder on the delivery process of the company solution to key customers.  

o   Create and manage the plan for delivering solutions to final client hand-off.

o   Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

o   Plan and schedule project timelines and milestones using appropriate tools, identify and manage project dependencies and critical path.

·        Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.

·        Estimate the resources and participants needed to achieve project goals.

·        Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team.

·        Be part of the solution design to customer during the Pre-Sale phase. Create project delivery plan that will be part of the proposal.

·        Collaboratively adapt existing and develop new project plans, processes and communication standards for the operations teams.

·        Manage the formulation and ongoing tracking of each through entire life cycle – needs analysis, mapping, design, development and rollout.

·        Own the communication and execution of solution hand-over to client (i.e. Documentation, Workshops, Trainings).

·        Service delivery to customers (internal and external) at designated milestones.

·        Develop and deliver progress reports, requirements documentation and presentations.

·        Be part of features review and recommend changes to technology based on customer’s perspective.           

·        Take an active part in content management.

Required Skills

·        Proven vast experience in project management roles in international hi-tech companies. 10+ direct work experience in a project management capacity, including all aspects of process development and execution.

·        10+ years of experience with customers relations.

·        Proven track record of managing teams of project managers.

·        Customer oriented approach

·        Spanish as mother tongue level

·        English fluent level

·        Hands-on proven experience with Go-Live to production operation of financial solutions for financial organizations. 

·        Ability to manage multiple projects within the program / account under tight deadlines and changing priorities.

·        Proven experience in matrix management.

·        Excellent interpersonal communication skills.

·        Self-motivated, quick learner and team player that can run also alone.

·        Takes a “Can-Do” approach and attitude and delivers.

·        Problem solving, analytical and communication abilities.

·        Transparency and collaboration.

·        B.S. degree in technical discipline – must

·        Advantage:

o   Technical knowledge of Big DATA, Machine Learning, AI, VM, Spark and Hadoop, with the ability to understand the product operation and be able to present technical aspects internally and externally. “Subject matter” savvy.

o   PMI certification or related (Risk, P&L, High level plans, Low level plans, project management from the beginning of purchase to go-live).

o   Strong network and good level of relationships within major banks, especially within Compliance, Risk, Digital, and leadership areas/roles.

A very attractive and competitive package is offered.