Warehouse Return to Vendor Associate

  • 2001 Kitty Hawk Avenue Bldg 990, Philadelphia, PA, us
  • Full-time
  • Department: Fulfillment

Company Description

Comoto Holdings is America’s largest and fastest growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, J&P Cycles, and now REVER, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.

Job Description

Our next Warehouse Return to Vendor Associate will support company growth and gong-worthy customer service while minimizing recovery losses by serving as a liaison for the Comoto family (RevZilla, CycleGear, J&P Cycles and REVER), manufacturers, vendors, and distributors. In this role, you will work directly with vendors and manufacturers on product disposition of defective and unwanted products converting unsellable inventory to cash or sellable inventory.

Important Information: this position pays $16/hr with a seasonal pay enhancement for $1 per hour through May 27.  We have an interview process that includes two rounds of interviews - the first with the supervisor and the second with the department director. 

Our Next Warehouse Return-to-Vendor Associate Will:

  • Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operations
  • Support returns & warranty customer service resolutions post returns process
  • Identify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and compliance
  • Proactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborates with suppliers to optimize recovery process
  • Serve as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment Centers
  • Interact with Accounting to support documentation and processing of credit and product replacements
  • Work with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment procedures
  • Foster team growth and development through continued departmental education, training, and finding gongs. Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and procedures
  • Provide feedback on Reverse Logistics Team Members’ performance to the Managers, Supervisors, and Leads
  • Train new returns and inventory team members on warranty and recovery procedures
  • Provide details of incorrect product descriptions, and photos to Merchandising Team
  • Identify items for disposition on eBay and work with Returns Team to create auctions and record the sales

Qualifications

Our Next Warehouse Return-to-Vendor Associate Has:

  • A commitment to Comoto’s Core Values
  • Bachelor’s Degree (preferred) 
  • Thorough knowledge of warranty and returns policies and procedures 
  • Problem solving and analytical skills
  • Established communication, interpersonal, and listening skills
  • The ability to interact and participate in a fast-paced, high-energy, team-driven environment
  • Time management skills and the ability to organize and manage multiple priorities
  • The ability to occasionally work a schedule outside of normal business hours
  • Writing and math skills normally acquired through high school education