Collectius is a FINTECH company that offers its clients a professional and highly efficient consumer credit management service based on the latest cutting edge technology. We have fantastic clients ranging from banks, telecommunication and consumer finance companies across ASEAN.

Job Description

Commercial / Financial Institution Portfolio

Job Description Broad Purpose:-The credit recovery officer (mediator) is responsible for providing support to the licensed administration with particular emphasis on the collection of revenue. This position liaises directly with debtors via telephone calling to negotiate on outstanding payments and initiates other necessary recovery actions (sms, email, letters, skip tracing and initiating site visit).The credit recovery officer is responsible for the administration and implementation of the credit recovery process. The officer supports the voluntary compliance model with each of the assigned portfolio.

• Review the newly assigned case(s).
• Due diligence, skip tracing, investigation of the company/individual in debts.
• Forward the new case(s) to admin to import into Volare.
• 1st reminder letter sent to debtor.
• Physical phone calls and emails to debtor.
• Negotiating with debtor, resolving disputes if any.
• Update clients the progress of the cases on ad-hoc and monthly basis.
• Follow up promise to pay and checking with client to confirm the payment received.
• Conduct field visit where necessary.
•  Provide recommendations to client for the next course of actions, eg: proceed with litigation or to close the file for the unsuccessful case.

 Primary Objectives:-

• Daily action of 100 outgoing call to debtors for negotiating repayment arrangements.
• Contribute to the achievement of the team target set by respective clients.
• To achieve 100% non-complaint to be in line with organization goal.
• To ensure daily follow up of PTP and escalation of all assigned cases.
• To participate and feedback constantly in process improvement that could increase collection figures of assigned portfolio.

 Relationships:-

• Report directly to Collection Manager.
• Liaise with the Operations Support staff on urgent portfolio matters.
• Maintains close relationship with other officers of the Portfolio to enhance collection.

 Required Knowledge & Experience:-

• Able to type and converse in English fluently.
• Ability to communicate with Mandarin, Malay & Tamil speaking customers will be added advantage.
• Proficient in Microsoft office.

*Salary inclusive of basic + commission.

*Salary based on experience.