COERA is a street-wise software agency, specialised in engineering, developing and integrating Online Platforms, Cloud Applications and IAM Solutions, always committed to fast visible results for our customers. 

With in house software development teams, skilled consultants and experienced architects, COERA emerges in: 

• FinTech and InsurTech custom cloud applications 
• SEO optimised & Web massive engagement SaaS solutions 
• Identity and Access Management tools and solutions

As a key member of the Operation & Support Group you will be responsible for providing Level3 Support for TreasurUp software product. In this role, you will work closely with bank representatives (L1 & L2 Support Engineers) to address any software related issues. You will also work close to the development & QA teams in order to find the root cause for reported issues and to offer the faster resolution. 

Responsibilities 

• Understand the product structure and how a problem affects other product components 
• Intake, investigate and clarify reported issues  
• Analyse and filter support issues and based on the situation, correct the problem or redirect to development engineers 
• Monitor application alarms (webapp + FIX)  
• Write concise, accurate technical analysis to bring development up to speed 
• Interact with many people from different countries, backgrounds, and cultures, both internally and with customers. 

• Technology-related University degree: Software Engineering, Computer Science, Telecommunications, Network, or other related areas 
• 2-5 years of experience technology and customer-facing roles (e.g. IT Consultant, Full Stack Developer, Technical Support, QA) 
• Interest in communicating with people with different background (fluency in English both written and spoken) 
• Ability to effectively prioritise severity and adjust workflow based on incoming info 
• Ability to work independently on problem investigation and task management 
• Exceptionally strong and tenacious problem solving and analytical skills. 

Technical knowledge: 

• able to understand technical concepts, System Architecture and Integration 
• basic Linux knowledge, FIX is a plus 
• able to understand logs (ELK stack is a plus) 
• nice to have basic knowledge of Java 
• knowledge of database, preferably MongoDB