Collection Account Representative - Full Time
- Full-time
Company Description
Join a growing, stable company established more than 40 years ago. CMRE is a recognized leader in the healthcare for serving clients by resolving unpaid balances without jeopardizing patient relationships. Our company has more than 300 valued team members.
- Work in a positive environment and be challenged. Management is here to teach you needed skills and knowledge to be successful.
- Have the freedom to work a full-time (40 hours) or part-time schedule (20-29 hours). Our operating hours are Monday through Friday only from 8:00AM to 5:30PM. No late nights or weekends!
- Benefits package for full-time employees includes paid vacation as well as elective medical, vision, dental, life and 401k after required employment periods
- We are centrally located in Brea with close access from the 55, 57 & 91 freeways.
Job Description
What’s my role?
- Primarily making outbound calls and receiving inbound calls from patients and/or responsible parties
- Troubleshooting situations and overcome objections to payment utilizing customer service and negotiation skills. This includes addressing questions and concerns about balances owed to our clients.
- Follow company policies and all applicable laws regarding collections and healthcare.
Qualifications
Who is right for CMRE?
- Our success has been built on our patient centric approach to resolving issues and balances. This requires effective communication and people skills. Bilingual Spanish/English is a plus.
- We seek intelligent team members who can think quickly, multitask and problem solve.
- CRME looks for team players who are willing to work hard and want to achieve.
- Ideal background is either a student pursuing a post-high school degree/certification or someone with experience in healthcare, customer service, call centers or sales.
- We do require minimum typing and software skills. Preference for candidates with CollectOne experience.
CMRE is an EEO/AA/Diversity/Protected Veteran Employer
Required Education: high school or equivalent
Additional Information
All your information will be kept confidential according to EEO guidelines.