Cim Finance is a leading non-bank financial institution in Mauritius, where we empower lives through inclusive finance. With nearly four decades of experience in Mauritius, we’re building the future of financial services through innovation, technology and talented people. Guided by our PACE values of Passion, Agility, Collaboration and Excellence, we offer an inclusive workplace where you can grow, contribute and make an impact.

The Analyst - Merchant Sales, Payments will collaborate closely with the Team Leader and key stakeholders to identify and develop new business opportunities within the payment acquiring sector, while driving the adoption of innovative multi-channel acquiring solutions that accelerate business growth, enhance revenue generation, and strengthen market presence.

Responsibilities:

• Champion and showcase CIM’s innovative payment solutions and value-added services, tailoring recommendations to meet the unique needs of merchants and help them grow their businesses.
• Partner with the Team Leader and Manager to develop and execute strategies that drive business growth, increase transaction volumes, and achieve revenue and profitability objectives.
• Build strong expertise in merchant services products and payment solutions, enabling the delivery of insightful and value-driven recommendations to merchants.
• Proactively identify, engage, and onboard a diverse portfolio of merchants, expanding market reach and contributing to sustainable business growth.
• Lead impactful sales engagements, including presentations, business discussions, profitability assessments, and the development of competitive merchant pricing proposals.
• Cultivate long-term relationships with merchants by providing ongoing support, identifying growth opportunities, and ensuring a positive customer experience that drives retention and loyalty.
• Maintain an active and healthy sales pipeline, providing timely updates on opportunities, sales activities, progress, and merchant acquisition efforts.
• Ensure all merchant onboarding documentation is accurate, complete, and compliant with KYC, regulatory, and internal requirements.
• Monitor and analyse merchant performance, tracking sales volumes, revenue generation, and profitability to identify opportunities for growth.
• Coordinate and support merchant onboarding activities, including approvals, account activation, systems integration, and deployment, ensuring a seamless experience.
• Assist with merchant KYC reviews, remediation activities, and issue resolution to maintain compliance and operational excellence.
• Uphold all relevant internal policies, regulatory requirements, and industry standards, promoting a culture of integrity and compliance.
• Contribute to the overall success of the Business Unit by undertaking additional responsibilities and projects as required.

• Degree in Banking, Sales & Marketing, Business, or a related field. Relevant experience may be considered in place of formal qualifications.
• 3 to 4 years of experience in merchant acquiring, sales, business development, or a similar role.
• Experience in the banking, payments, or fintech industry would be an advantage.
• Valid driving licence.

The Analyst - Merchant Sales, Payments should:

• Demonstrate a strong interest in sales and business development, with a drive to achieve results.
• Able to identify new business opportunities, generate leads, manage a sales pipeline, and convert prospects into customers.
• Good communication, presentation, and negotiation skills.
• Customer-oriented with the ability to build and maintain strong business relationships.
• Good understanding of payment acquiring solutions and lending products.
• Knowledge of KYC, Compliance, AML requirements, and Card Association rules and standards.
• Proficient in Microsoft Office applications and comfortable using reporting and analysis tools to support merchant management and business performance.

Why Join Us?

At CIM Finance, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to grow. We celebrate diversity and welcome applications from individuals of all backgrounds, experiences, and perspectives.

What We Offer:

• Empowering learning and career advancement opportunities
• Annual leave from day one and flexible work arrangements
• A strong focus on employee well-being and engagement
• Competitive rewards, benefits, and recognition programmes
• Access to wellness initiatives and in-house fitness classes and indoor games.
• Exclusive preferential staff rates and employee perks

CIM Finance is an Equal Opportunity Employer. We believe that our diversity is our strength and are committed to providing equitable opportunities for all.