CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.

About the role:

We're looking for a detail-oriented and customer-focused Client Service Coordinator to join our team in Millers Point, Australia.

In this role, you will serve as a key point of contact for our clients, ensuring seamless communication and exceptional service delivery. This is an entry level role with our ideal candidate having a great attitude along with being organized, efficient, and committed to maintaining strong client relationships, while providing comprehensive administrative support to our service teams.

Benefits:

• An attractive total salary package is on offer
• Flexible work life balance with a hybrid office / WFH
• Ongoing training and support 
• Individual professional development pathways
• Great company culture 

Primary responsibilities:

• Manage client communications via phone, email, and in-person interactions, responding promptly to inquiries and concerns
• Schedule and coordinate client meetings, appointments, and events, maintaining accurate calendars and sending timely reminders
• Maintain detailed client records and documentation, ensuring all information is current and organized in our database systems
• Process client requests and resolve issues efficiently, escalating complex matters to appropriate team members when necessary
• Prepare and distribute client reports, proposals, and other materials in a professional and timely manner
• Perform general administrative tasks including filing, data entry, and scheduling to support client service operations

About you

• Prior experience in retail industry preferred
• Excellent communication skills, both written and verbal
• Tertiary degree in business/marketing (highly desirable)
• Strong organizational and time management abilities
• Proficiency with Microsoft Office Suite, especially Excel and other standard office software

What’s Next?

If you’re ready to join a high performing team in the retail environment, then APPLY NOW!

Please note only short-listed candidates will be contacted.