CGG (www.cgg.com) is a global geoscience technology leader. Employing around 3,700 people worldwide, CGG provides a comprehensive range of data, products, services and solutions that support our clients to more efficiently and responsibly solve complex natural resource, environmental and infrastructure challenges.

Our subsurface imaging specialists are constantly pushing the boundaries to discover new innovations. Our global network of centers provides region-specific expertise, outstanding service and remarkable technology in every image.

Reporting to the Crawley Service Desk Team Leader, the IT Support role will be responsible for providing entry level of technical support in configuring, troubleshooting, isolating, repairing and resolving user desktop issues.

This support will be inclusive of desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.

It will involve using and maintaining the team documentation and undertaking project work to proactively improve the user experience.

Principle Accountabilities

• Log all incident calls with detailed comments
• Take ownership of incidents
• Redirect incidents, where necessary, whilst maintaining ownership
• Keep end users informed of incident progress and manage their expectations
• Support Microsoft OS and Applications
• Provide first-line hardware support for end points
• Create user accounts
• Suspend and resume user accounts for Leave of Absence
• Shutdown user accounts
• Set up end user desks with appropriate hardware
• Build systems from USB
• Build systems from SCCM
• Deploy software from centralized servers
• Perform routine checks of deployed systems (e.g. meeting rooms)
• Perform daily back up checks
• Undertake project work
• Asset tag new hardware
• Ensure all documentation and procedures are kept up to date
• Have basic understanding of network connectivity

Person Spec

• Strong interest in IT.
• Ability to work as part of a team.
• Self-motivation and drive.
• Flexible 'can-do’ attitude to tasks, and ability to use own initiative.
• Establish and maintain positive and professional relationships with users and team.
• Ability to thrive in a fast paced, rapid changing environment.
• Foster professional and team oriented relationships with colleagues.
• Ensure confidentiality and reliability of corporate data.

• Troubleshooting and analytical skills
• Understanding of Microsoft Windows 10 and Microsoft Office Suites
• Basic understanding of networking connectivity
• Good verbal and written communication skills
• Ability to prioritize work and multi-task, including urgent support issues

We recognise the importance of work life balance for our employees, which is supported through our flexible working and relaxed dress code policies.

We recognise and actively support the wellbeing of our staff through many different initiatives;

• Promoting active lifestyles
• Regular social club events, spontaneous reward events throughout the year
• Many discounts schemes, including Gym membership and a cycle purchase scheme

We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.