Introduction

Are you an experienced agile-minded Business Analyst who is client-oriented, passionate about your work, positive, with a can-do attitude and highly collaborative yet results oriented? Join the Business Computing Group and bring your value to CERN! Take part!

You will join the Business Computing Group (BC), where 70+ talented international colleagues are responsible for delivering information systems for all of CERN’s business functions.

The product management driven group is working for clients across the whole Organisation (HR, Finance, Planning, Safety, Security, Purchasing, Logistics, and Accelerator Operations). The type of products under the group’s responsibility ranges from custom-made solutions for a few users to large and widely integrated systems with 15,000+ users. Hence, working for the BC group provides numerous perspectives for being in touch with different technologies and business areas.

Functions

As a Business Analyst, you will liaise between agile teams, product managers, customers and users to understand the underlying demands and advise on the best solutions.

This transversal position will include activities in three main areas: solution, strategy and relationship management. You will take on the following responsibilities:

• Understand the user journey, desires and pain-points.
• Create innovative user stories, wireframes or prototypes.
• Define the real business objectives behind the expressed customer's needs.
• Use user research to challenge product strategy.
• Apply usability standards to create solutions with a high quality UX.
• Prioritise and follow the development of user stories.
• Ensuring product quality through the definition and execution of test cases.

Master's degree or equivalent relevant experience in the field of business and management, design, computer science or a related field.

Experience:

• Extensive experience in business analysis and business processes.
• Extensive experience in applying user research.
• Extensive experience in design thinking methodologies.
• Extensive experience in facilitating workshops.
• Experience in working in a product management environment.
• Experience with coaching business analysts and specialists in connecting agile roles would be an advantage.

Technical competencies:

• User relationship management: understanding of user behaviour, journeys and pain-points.
• Capturing and analysis of requirements for ICT systems: deep enough technology understanding to translate needs to product.
• Process analysis, definition and improvement: change management.
• Conceptualising, designing and developing user experiences and interfaces: business computing knowledge in Finance and HR, Logistics and the Supply Chain domain.
• Identification and selection of relevant emerging ICT technologies.

Behavioural competencies:

• Building relationships: showing appreciation for the ideas and contributions of others and encourages others to express their views, even if controversial. Understanding how individual differences bring added value to the Organization; promoting complementarities. Being able to put self in the shoes of others in order to understand their needs and interests.
• Working in teams: working well in groups and readily fitting into a team; participating fully and taking an active role in team activities. Cooperating constructively with others in the pursuit of team goals; balancing personal goals with team goals. Sharing and letting others participate in own work/project; encouraging team development.
• Demonstrating accountability: working conscientiously and reliably; delivering on promises. Taking responsibility for own actions and decisions. Readily admitting to mistakes.
• Learning and sharing knowledge: taking steps to expand knowledge in other areas of expertise beyond own field. Questioning traditional assumptions and ways of doing things. Learning from own successes and failures.
• Communicating effectively: expressing opinions, ideas and suggestions with conviction and in a logical/structured manner; keeping to the point. Successfully changing other people's opinions by persuasive arguments. Delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions.

Language skills:

English spoken and written, with the ability to draw-up specifications and/or reports, and/or to make oral presentations.

The ability to understand and speak French or an undertaking to acquire it.

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 02.08.2020

Employment Conditions

Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

These functions require:

• Work during nights, Sundays and official holidays, when required by the needs of the Organization.

Job grade: 6-7

Job reference: FAP-BC-BA-2020-17-LD

Benchmark Job Title: Business Process Analyst

Please make sure you have all the documents needed to hand as you start your application, as once it is submitted, you will not be able to upload any documents or edit your application further