The mission of CASES is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.

• We are committed to helping people—regardless of their past choices, present struggles, or future obstacles—to build the capacity and courage to change their lives.

• We tailor our services to each individual’s unique needs, risks, and strengths and believe the most effective programs are evidence-based, family-focused, and trauma-informed.
• We are committed to engaging the community by leveraging partnerships and resources to maximize our clients’ opportunities for success.

Our team:

We recognize that each CASES staff member is critical. We are a team strengthened by our diversity of backgrounds, perspectives, and talents and united by a common purpose.

We are determined to continuously enhance our knowledge and skills, evaluate our results, and learn from our successes and failures.

Our impact on the community:

We believe public safety is best protected through alternatives to incarceration that combine accountability and support with empowerment and opportunity.

We are committed—through continuous innovation and the strategic disruption of ineffective responses to crime, addiction, and mental illness—to creating solutions for some of the city’s most difficult public safety and public health challenges.

Reports to: Team Leader

Overview: The CASES Nathaniel ACT team provide non-traditional community based mental health treatment to promote the recovery and community integration of adults with serious mental illnesses and co-occurring substance use disorders. The Nathaniel ACT Team operates as an Alternative to Incarceration for adults with SMI indicted on felony crimes in the Manhattan Supreme Court. The Administrative Assistant is an integral staff member of the ACT programs. The Senior Assistant provides administrative and fiscal Medicaid billing support, and performs reception duties, when needed, to triage calls and coordinate communication between the programs and recipients. The Administrative Assistant ensures the smooth and effective functioning of the teams through administrative support to program clinicians with minimal supervision. The assistant must have the ability to perform with good humor and flexibility, including contact with program recipients, other CASES departments and adult programs, and ACT staff. Specific responsibilities include:

Responsibilities:        

•    Compile and send weekly ACT census reports and monthly ACT change of status report to SPOA;
•    Firm understanding Medicaid billing and prior authorizations, 
•    Maintain ACT consumer medical records and computerized data to ensure compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene standards, and CASES policies and procedures;
•    Knowledge of Excel, utilizing spreadsheets to track documentation. 
•    Assist ACT staff as it relates to data entry and maintenance of consumer records;
•    Attend morning meeting, take minutes and communicate relevant scheduling and program information to ACT staff as they conduct their work in the community;
•    Create consumer medical records chart;
•    Archive medical records and copy records for medical record requests;
•    Maintain and update program logs, monthly and weekly organizational boards;
•    Update ACT team scheduling calendar to support the Team Leader;
•    Maintain and update ACT program materials, forms and office supplies;
•    Responsible for all telephone inquires relating to the program and triaging messages between program and clinicians conducting community visits; 
•    Provide receptionist duties when needed (coverage of front desk on a rotating schedule)
•    Conduct at least monthly chart audit of immediate needs assessments, progress notes, assessments, six-month update assessments, service plans, service plan reviews, CAIRS baseline and follow-up forms, consent forms, and annual physicals;
•    Participate in ACT weekly staff clinical meeting;
•    Maintain excel tracking spreadsheets for quality assurance chart activities;
•    Assist in City and State audit preparation activities;
•    In absence of Senior Assistant, complete Medicaid eligibility checks weekly and provide team with information on managed care providers, spend-downs, and inactive status;
•    Support staff by communication with HRA – Medicaid and consumers to enroll, address spend-down issues, and eligibility;
•    When needed process check requisitions for the ACT program;
•    Provide culturally competent support in accordance with CASES policies; and 
•    Perform other duties as required by the Team Leaders, Co-Directors of Adult Behavioral Health programs, and executive staff.
    
Position entails a 35 hour a week commitment from Monday-Friday between the hours of 9:00 am and 5:00 pm.
 

•    Bachelor’s Degree (BA, BS);
•    Proficiency in Excel;
•    Previous Medicaid billing experience preferred;
•    Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with consumers and family members, government agencies, and agency staff;
•    Excellent diplomacy, poise and social skills to deal with consumers facing a range of problems including serious mental illness, substance abuse, crisis and stress;
•    Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment;
•    Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion;
•    Ability to create and maintain well-organized administrative and operational systems;
•    Knowledge and proficiency of MS Word, Excel, PowerPoint, and possess a willingness to learn new electronic medical programs as needed;
•    Good sense of humor, and Spanish speaking a plus.

Benefits: Here at CASES we offer benefits that will assist you in making the most of your career and your life. Our programs include health and wellness insurance which is offered through Aetna. A retirement 403(b) plan is held with Principal, education, and training. Additionally, our portable ancillary benefits are offered through Aflac, Legal Shield, and ADP Flexible spending account; which is then deducted through payroll along with commuter benefits, additional short-term disability, cancer, additional income protection, hospitalization coverage, and identity theft protection.

In one document, attach your cover letter and resume in PDF or Word format. No phone calls please. Only applicants selected for interviews will be contacted.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system.Your information will be kept confidential according to EEO guidelines.