• Garissa-Dadaab Road, Garissa, Kenya
  • Full-time

Company Description

CARE International works around the globe to save lives, defeat poverty and achieve social justice. We put women and girls in the centre because we know that we cannot overcome poverty until all people have equal rights and opportunities.

CARE currently works in 100 countries, helping millions of the world’s poorest people find routes out of poverty.


Job Description


Reporting to the Senior Deputy Director of Refugee Operations (Operational Supervisor) and to the Program Quality Accountability & Learning Manager (Technical Supervisor), the Senior Monitoring, Evaluation, Accountability and Learning (MEAL) Officer will provide overall leadership in the PQLU Sector. Primarily responsible for monitoring and evaluation; strengthening program quality and accountability; ensuring quality Refugee Assistance Program Quality Concepts & Proposals are developed; ensuring quality project periodic progress reports are developed and submitted to donors in-line with the deadlines;  ensuring documentation of projects impact stories; promoting learning and reporting of RAP programs in line with CARE’s monitoring and evaluation system. 


R1: Program Quality Standards development, implementation and compliance

 1.1 Ensure that program activities and results follow CARE, UNHCR, SPHERE, standards or other standards in project management and other contract deliverables.

1.2  Develop program quality standards for areas and activities without pre-defined standards, in collaboration with Program Quality Manager, Sector Coordinators, Assistant Program Officer MEAL, Accountability officer and other field staff and ensure implementation of these standards across the projects.

R2:       Ensure Monitoring & Evaluation of projects 

2.1       Undertakes monitoring visits to programme areas and provides feedback to respective budget holders

2.2        Take Lead in the review and/or development of M & E systems and tools.

2.3 Collect quantitative and qualitative project progress data on output/results indicators as defined in the project agreements.

2.4 Undertake regular field visits and spot checks and process monitoring to track results (output, outcomes and impacts).

2.5 Based on monitoring results, prepare synopsis/reports on project progress and submit to the SDDRO in set frequencies and enter it in databases.

R3:      Reporting, Documentation, Knowledge management and Learning support

3.1        Ensures Quality and timely Reporting to donors is done by all projects.  

3.2 Monitor the reporting schedule for the deadlines of the various reports to donors as agreed in the donor contracts and agreements. Ensure the deadlines are adhered to for onward submissions of reports.

3.3 Review donor and internal reports and ensure authentic data and information has been presented  by the program sectors through verification on  sources  of data, methods of data collection, reliability/consistency of information and probability of results being delivered.

3.4 Participate in monitoring of programme indicators and project activities to ensure suitability to RAP as well as CARE Kenya national programme.

R4:        Project/Program Development

4.1 Participate in designing and development of new projects/program concepts and proposals meeting individual donor requirements.

4.2 Review the project proposal, especially results frameworks, to ensure compliance with the donor requirements and program standards.

4.3        Provide strategic input in overall programme quality and delivery.

R5:     Support various sectors to incorporate quality and accountability in their work. 


5.1  Work with sector coordinators to ensure implementation of CARE’s Humanitarian Accountability Framework (HAF).

5.2        Take lead in roll-out of the CI Accountability framework.

5.3 Work with the sector coordinators to establish complaints and feedback mechanisms and ensure that the mechanisms are culturally appropriate and complete from receipt of complaints to analysis and feedback.  

5.4           Maintain a data base of the complaints received from beneficiaries and responses.

5.5          Scale up CARE’s effort for information sharing to stakeholders.  

5.6          Ensure that the complaint and feedback mechanisms established are increasingly being known   by the stakeholders, more so refugee community. 




Education: Degree in Monitoring and evaluation, Impact measurement, Project Management and planning, statistics, social sciences or related field or equivalent experience. Master’s degree is an added advantage.


Experience: 5 years relevant experience in similar/related position and demonstrated experience in monitoring & evaluation with an international humanitarian agency in settings of implementing humanitarian accountability practices.


Certificate: Monitoring and Evaluation; Participatory methodologies; Proposal writing; Humanitarian assistance programming; Computer packages




•       Demonstrate skills and experience in utilization of data analysis and management software. 

•       Proven expertise in quantitative and qualitative methodologies, participatory approaches, management information systems, reporting, data quality assessments, data analysis and presentation.

•       Experience in undertaking evaluations and impact enquiries. 

•       Excellent report writing, verbal English and presentation/communication skills. 

•       Significant demonstrated experience in working on donor funded programs. 

•       Excellent leadership, training and facilitation skills.

•       Familiarity with mobile data collection tools – ODK, KOBO Collect, E- recording.

•       Demonstrated evidence to document best practices; human interest stories; case studies and lessons learnt.

•       Demonstrated evidence to develop successful Project Concepts and Proposals in different thematic areas. Skills

People Skills: Ability to work both independently and as a team player .The post holder needs to be able to work independently whilst supporting a wider team of monitoring and evaluation staff in other departments as well as the team in his/her unit and demonstrates leadership.

Additional Information



The position is based at Dadaab Main Office (DMO) with frequent movements to Ifo and Dagahaley camps as well as any other extension camps and program sites. This is a none-family working station. Hot weather is prevalent throughout the year with limited basic amenities. Road movement to and from work station to Garissa, as well as inter-camp movement, must be under police escort (Scheduled convoys). Strict adherence to security instructions all the time is a must. It is a six days work station with a compensatory time off according to CTO policy. The incumbent will be required to travel to Nairobi office and perform official responsibilities on need basis.

The incumbent shall reside in the CARE compound while executing official duties and shall obey and adhere to residential compound regulations


Deadline to receive all applications will be on or before  29th January, 2021 at 5.00 p.m EAT.Only short listed candidates will be contacted.Canvassing will lead to automatic disqualification.

CARE does not charge a fee at any stage of the recruitment process. Qualified Female candidates are highly encouraged to apply. CARE has a commitment to gender, equity and diversity in our workplace and operations. CARE respects and values diversity and does not discriminate on the basis of race, sex, gender identity, sexuality, ethnicity, age, disability, religion or politics. This is reflected in our recruitment decisions which are made entirely through a transparent, merit-based selection process. All CARE staffs are required to comply with the Code of Conduct, Prevention of Sexual Exploitation and Abuse (PSEA) and Child Protection (CP) policies.