• Dadaab, Dadaab, Dadaab, Kenya
  • Contract

Company Description

Founded in 1945, CARE is a leading humanitarian and development organization fighting global poverty. CARE places special focus on working alongside women and girls because, equipped with the proper resources, they have the power to lift whole families and entire communities out of poverty. CARE commenced its humanitarian programme in Kenya in 1968. Since then we have built a substantial development and humanitarian program including refugee operations, emergency response, livelihoods, food security, climate change adaption, sexual reproductive and maternal health, women and girls’ economic empowerment, and youth employability.

Job Description


 CARE’s committed to meeting international standards of quality and accountability when responding to emergencies. Responding to humanitarian crises means that CARE staff may potentially exercise significant power over stakeholders, particularly affected communities. To ensure that CARE earns the trust and respect of those we are serving, we need to be sure that we are being accountable to them. By improving monitoring, evaluation and accountability, we also improve the quality and performance of our response in meeting essential needs and so achieve greater impact.

The overall objective of the position is to ensure CARE’s accountability system in its Refugee Assistance Program (RAP) is working as required, all the stakeholders are aware of it and the system is in use. The position will be key in supporting CARE RAP at the camp level in its efforts to strengthen quality and accountability. In addition as a member of Program Quality & Learning Unit (PQLU), participate in Monitoring and Evaluation of the Refugee Assistance Program.


R1: Administrative Services

  •  Monitor office operations - files and maintain records, compile statistics and databases. Prepare reports, presentations, proposals, minute taking and correspondence. Gather and collate information for reports
  • Coordinate, prepare materials and provide logistical support for workshops and seminars
  • Organize for all donor/media/ VIP missions and in liaison with Administration sector, ensure that the visitor’s accommodation and Monitoring, Evaluation, Accountability and Learning are catered for
  • Attend all the CORE SMT meetings, SMT meetings, Program Coordination meetings, Support Coordination meetings and/or other Adhoc meetings including workshops and circulate the minutes to members in good time and ensure actions points are acted upon by the respective persons
  • Keep an updated track of the Managers and Coordinator’s Leave and CTO schedules.
  • Supports SDDRO (OIC),Sector Coordinators and all other sector managers

2: Contribute to Program Quality Standards development, implementation and compliance

  •  Ensure adherence with policies, tools and guidelines - support Program Quality and Learning Unit (PQLU) to ensure that activities and results follow CARE, UNHCR, ECHO or other standards in project management and other contract deliverables.
  • Work closely with the Program Quality & Learning Unit in compiling, and format reports ensuring timely submission at all times
  • Support PQLU in functions and processes of developing program quality standards.
  • Ensure adherence to program quality standards throughout the project cycle by sectors
  • Ensure that most vulnerable beneficiaries contribute to program design and implementation and enhance accountability to beneficiaries.
  • Promote and share ideas for technical improvement and internal learning to help improve projects
  • Prepare and implement the monitoring framework; indicators and systems for monitoring especially of the key indicators and implement monitoring systems to track project performance, indicators tracking, evidence based success stories among others

R3: Ensure Monitoring & Evaluation of projects

  •  Participate in processes of review and/or development of M & E systems and tools.
  •  Participate in collecting quantitative and qualitative project progress data on output/results indicators as defined in the project agreements.
  • Engage in spot checks and process monitoring to track results (output, outcomes and impacts).
  • Based on monitoring results, participate in preparation of reports on project/program progress.
  • Ensure the availability of human stories and photographs to enhance donor reporting and other reporting.
  • Participate in the capacity building of program staff and PQLU incentive staff on MEAL
  • Provide regular quantitative and qualitative updates to the PQLU Manager, SDDRO(OIC)and program managers and ensure regular updating of the PMF folder and management of the P-drive

R4: Provide support in Project/Program Development

  •  Contribute to the design and development of new projects/program concepts and proposals.
  • Participate in the review the project proposal, especially results frameworks, to ensure compliance with the donor requirements and program standards.
  • Provide necessary support to PQLU for/during needs assessments reviews, and evaluations.
  • Ensure regular updating of the, SMT, PQLU &PMF folders and management of the P-drive.
  • As a member of the PQLU team work with sector coordinators to ensure implementation of CARE’s Humanitarian Accountability Framework
  •  As part of the PQLU team scale up CARE’s effort for information sharing to stakeholders.
  • Ensure that the complaint and feedback mechanisms established are increasingly being known by the stakeholders, more so refugee community.
  • Share information to stakeholder in accordance with CARE’s information sharing guidelines
  • Identify opportunities to work collaboratively across agencies where appropriate, to share ideas, experiences, successes and challenges.


Conduct all aspects of the job with appropriate level of confidentiality and sensitivity to employee and organizational data by storing documents carefully and not disclosing information except on a need to know basis.


  • Spending Authority:     N/A                  
  • Supervision: Refugee incentive staff


  •  External:
  • UNHCR, WFP, UNICEF, GIZ, IOM, NCCK, SAVE-UK, DRC, RAS, GoK, Refugee Leaders and Local
  • Community Leaders among others
  • Internal:


 The position is based at Dadaab Main Office (DMO) with frequent movements to Dagahaley, IFO and Hagadera camps as well as any other extension camps and programme sites. Dadaab is a none-family working station. Hot weather is prevalent throughout the year with limited basic amenities. Road movement within the camps and to and from Garissa must be under police escort (scheduled and special convoys). The incumbent must strictly adhere to security instructions all the time including, but not limited to radio communication. It is a six days work station with a compensatory time off according to CTO policy. The incumbent will be required to travel to Nairobi office and perform official responsibilities on need driven basis.
The holder shall reside in the CARE compound while executing official duties and shall obey and adhere to residential compound regulations.


Education: University degree preferably in social sciences, project management and/or development with versatile administration skills

Experience: 3 years of relevant proven experience in the field of M&E implementation.


  • Proficient in the application of Microsoft Suite software
  • Eloquent communication in English language (Oral and written). Strong reporting skills;
  • Good Knowledge and understanding of an NGO environment including program administration and management skills
  • Sound interpersonal and liaison skills,
  •  Ability to work in a team and to coordinate team initiatives;
  • Pleasant personality, flexibility, team player, ability to solve problems; work with minimum supervision;

Additional Information

Deadline: 19th July, 2019. 
Only short listed candidates will be contacted

CARE is an equal opportunity employer and promotes gender equity. Canvassing will lead to automatic disqualification.

CARE does not charge a fee at any stage of the recruitment process. Qualified Female candidates are highly encouraged to apply. CARE has a commitment to gender, equity and diversity in our workplace and operations. CARE respects and values diversity and does not discriminate on the basis of race, sex, gender identity, sexuality, ethnicity, age, disability, religion or politics. This is reflected in our recruitment decisions which are made entirely through a transparent, merit-based selection process. All CARE staffs are required to comply with the Code of Conduct, Prevention of Sexual Exploitation and Abuse (PSEA) and Child Protection (CP) policies. CARE is committed to protecting the rights of the communities whom we serve, and therefore reserves the right to conduct background checks and other screening procedures to ensure a safe, dignified work environment.