Main duties will include:

• To take 1 st/2nd/3rd support requests and to log them on our help desk system.
• To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated, whilst maintaining an accurate task record in our help desk system
• Proactively help resolve 1st/2nd/3rd line tickets where required
• To participate in infrastructure installation, hardware refresh and other projects as occasion demands
• Installation of new equipment and software at customer premises.

Requirements

• Minimum of 3 years proven experience working in a 3rd line position (Required)
• Candidate must hold the MCSE Microsoft accreditations (Required)

Thorough knowledge of current IT technology including (but not limited to):

• Microsoft Server 2003 – 2012
• Microsoft desktops OS XP – Windows 10
• MS Active Directory
• DNS
• Microsoft Exchange 2007 – 2013
• Office 365/Azure
• Server Virtualisation (HyperV / VMware)
• LAN/WAN (routers, switches, firewall)
• Dell/HP Server Hardware
• Different Type of storage infrastructures
• Backup and DR technologies
• Meraki
• Mimecast
• Sonic wall
• Willingness to work out of hours/weekends if required
• Relevant MS accreditation
• Azure migration
• Desktop operating systems

Duration two weeks.