We help holidaymakers love their journeys

We’re the world’s first tech platform for flight-free holidays. We help people love their journeys, and are proud to be a certified B Corporation. Founded in March 2020, we've booked over 5,000 people onto flight-free trips with 97% five star reviews, and regularly appear in mainstream press from the Times to the Guardian. We’re growing 4x year on year, and have no plans to slow down until flight-free travel is mainstream.

We’re looking for a customer-centric intern

We’re looking for an entrepreneurial and fast-learning intern to join us in building the world’s first platform for flight-free holidays, looking after our post-booking flow and making sure our customers love their journeys, helping to book excellent holiday experiences. We need someone comfortable working in a fast-paced environment that has a keen eye for detail. We need someone who isn’t afraid to jump right in and support us wherever needed: somebody with a proactive growth mindset who will thrive in an environment of changing priorities and high momentum. This is a role with a huge opportunity for mentorship.

Your key responsibilities

• Make sure our customers love their journeys, customising their holidays and supporting them in-trip via email, WhatsApp and phone.
• Deliver and run trips, manage disruption and escalate customer feedback to continually improve our product, routes and journeys.
• Fulfil the manual elements of customer trips by reliably booking the correct tickets and accommodation, curating itineraries and reviewing details before departure.
• Support our team in any area of the business needed, from customer service, to marketing and community building, to product and data management.
• Liaise with Trips Support team to ensure booking tasks are completed in a timely manner during peak months.

What we’re looking for

• Belief in our mission and a passion for sustainability and/or slow travel
• The ability to work quickly under time constraints without making mistakes
• Excellent verbal and written communication skills, and a positive approach to interactions with our team
• Strong time management and the ability to adjust priorities seamlessly
• An enthusiastic ‘can-do’ attitude and an agile approach
• Customer service experience and/or operations experience in a high growth start-up, seasonal or small team
• Occasional weekend/out of hours rota work (holiday/sickness cover, as scheduled)

What would be great (but isn’t required)

• Fluency/proficiency in French, Italian, Spanish and/or German
• Experience delegating tasks and effectively managing deadlines

What we offer

• A Real Living Wage: £25,000 p.a. (prorated for the six month internship)
• Remote-first, flexible working:
  • 20 days wherever: work when you like and where you like for most of the month outside of recurring weekly meetings - we’ll fund a day a week in a coworking space
  • 2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine!)
• An annual autumn Away Day and a team weekend away in the spring
• Agency rates with Eurostar for you and your family/friends
• Opportunity to join our freelancer pool for occasional work after contract completion

How to apply

Please apply here with your CV and a short covering letter. We're more interested in your covering letter than your CV.

We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

The process

If we like your application, we’ll ask you to complete a short in-tray exercise so we can gauge how you might respond to some of the core tasks involved in the role. If you do well on the exercise, we'll set up a 15 minute call for you and Izzy, the hiring manager, to meet each other. After that, there will be a 30 minute call with Becca, our Trips Manager. The third and final interview is focused on us getting to know you, and you getting to know Byway. It will be with Izzy and Cat, our founder/CEO. If that's great, we move to job offer and references!

We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs.

Applications close

19th January 2024

Start date

26th February 2024 (negotiable)