Garden Centre Store Manager – Bylands West Kelowna and KLO

  • Full-time

Company Description

Bylands Garden Centre is a premier plant and gardening destination in the Okanagan Valley. Family-owned and operated, for over 60 years, we offer one of the most diverse and complete mixes of hardy plants available in any garden store. Additionally, we have a comprehensive range of garden products and accessories.

Our Culture of Excellence supports our Vision (Inspiring Lives – Enhancing Our Community). We have enthusiasm for what we do; focusing on collaboration, planning, accountability, and follow-through.  Our Values are: Service & quality-driven, Teamwork, Integrity, Community, Have fun (STICH). This Culture results in an enjoyable experience for both our team members and our customers. 

This is a permanent, full-time position earning $70,000/yr.

Job Description

Join our dynamic team as the Garden Centre Store Manager and be at the forefront of leading and shaping a thriving retail environment! As a key player overseeing our West Kelowna (year-round) and KLO (seasonal) locations, you will not just manage, but inspire and drive success.

As the Store Manager, you'll have the exciting opportunity to:

  • Lead with Impact: Be the driving force behind the success of our Garden Centre by overseeing all aspects of store operations and ensuring business results are not just met but exceeded.

  • Build a Winning Team: Recruit, hire, and develop a motivated team that embodies our culture. Your role involves coaching and nurturing talent, ensuring a well-trained staff that thrives in delivering exceptional customer experiences.

  • Strategic Vision: Drive strategic product sell-through, creatively merchandise, and implement effective pricing strategies. You'll have a hand in shaping the annual budget, monitoring KPIs, and implementing solutions to meet financial goals.

  • Customer-Centric Approach: Craft an environment where customers not only shop but have an outstanding experience. Your role involves ensuring a seamless checkout process, promptly addressing customer requests and issues, and maintaining a clean and inspiring atmosphere.

  • Innovate and Professionalize: Contribute to the growth and development of Bylands Garden Centre as a desirable workplace and a Canadian leader in garden products. Professionalize the organization by documenting processes and systems for seamless execution in multiple locations.

  • Safety and Cleanliness: Ensure all facilities are not only well-maintained but also safe for both employees and customers. Your commitment to cleanliness and safety contributes to an inviting and enjoyable shopping environment.

  • Collaborate for Success: Work closely with the Management team to develop and implement effective marketing and advertisement strategies, creating a buzz around Bylands Garden Centre.

Join us in cultivating success and growth – where your leadership skills make a real impact, and your passion for creating an exceptional retail experience sets the stage for a flourishing career!


Experience / Education:

  • Degree or diploma in Business/Retail Management or Marketing from a recognized institution or equivalent experience
  • 5 years’ experience in retail management


  • Strong leadership and coaching abilities
  • Adaptability (includes handling high-pressure)
  • Business Acumen
  • Technology Proficient (Excel, Word, Outlook, POS/Inventory databases)
  • Critical Thinking / Problem Solving
  • Negotiation
  • Sense of Urgency

Additional Information

    This role seamlessly blends indoor and outdoor responsibilities. From strategic planning at your desk to hands-on outdoor tasks, you'll experience a diverse and engaging work environment. Be prepared for physical exertion, including lifting up to 20 lbs, squatting, bending, and extended periods of walking/standing. Embrace the excitement of our fast-paced spring shipping season, where adaptability to increased workloads and flexible hours is key. This role also offers travel opportunities for trade shows and store visits, providing a chance to broaden your horizons and contribute to our Garden Centre's success in various capacities. Join us in cultivating growth and making a tangible impact both indoors and outdoors!

    We are a growing company so there are opportunities for increases and promotions based on qualifications and performance on the job. We offer a comprehensive benefit plan including Extended Health and Dental, along with a Pension retirement savings plan - part of which Bylands matches!