Job Title: Jira Admin

Duration: 6+ months

Office Address:  Detroit, MI 48221

Type (Onsite or Remote): Mostly remote, but sometimes may need to travel to the below location if needed. 

Job Summary:

We are looking for an experienced JIRA Administrator responsible for managing, configuring, and maintaining the Atlassian JIRA platform (Cloud/Server/DC), Understanding of Jira Plugin Zephyr, supporting project teams, ensuring system stability, and enabling process optimization across the organization.

Key Responsibilities:

• Administer, configure, and maintain Atlassian JIRA Software & JIRA Service Managements.
• Customize workflows, permission schemes, screen schemes, custom fields, issue types, and notification schemes.
• Integrate JIRA with other tools (Slack, GitHub, Bitbucket, AWS Cloud, ServiceNow, etc.).
• Create dashboards, reports, filters, and automate processes using JIRA Automation Rules.
• Manage user access, security roles, and permission audits.
• Support Agile practices — Scrum, Kanban board configurations, Sprint management.
• Perform routine platform maintenance, upgrades, and backups.
• Collaborate with DevOps, IT, and Product teams for troubleshooting and operational support.
• Cross team collaboration & manages project allocations
• Conduct user training, best practices enablement, and documentation.
• Participate in license management, budgeting, and vendor coordination for Atlassian products.

Required Skills:

• Strong hands-on experience with JIRA administration (Cloud/Server/Data Center).
• Experience in managing Confluence, JIRA Service Management, and related Atlassian tools.
• Good understanding of Agile methodologies, ITIL processes, and SDLC workflows.
• Knowledge of REST API integration and scripting for automation (Python, Groovy, or similar).
• Familiarity with Atlassian Marketplace plugins like ScriptRunner, Xray, BigPicture, etc.
• Exposure to Cloud platforms (AWS/Azure/GCP) is a plus.
• Strong problem-solving skills with excellent communication and documentation abilities.

Certifications Preferred:

• Atlassian Certified JIRA Administrator
• ITIL Foundation Certification
• Agile / Scrum Certification

All your information will be kept confidential according to EEO guidelines.