Business Analyst with ISR, Survillence
- Allegan Dam Rd, Allegan, MI 49010, USA
BuzzClan is a business consulting company collaborating to provide Oracle software advisory services & implementation services. We are an Oracle-Gold Partner and due to our extensive relationship with Oracle, we are able to provide robust solutions to the customers. BuzzClan is committed to provide substantive business value on each and every client engagement. We do this through a combination of industry-specific business expertise, technical skills, proven project management methods and our “onsite – offsite – offshore” delivery model. We strive to work in partnership with our customers to build high-performance teams and create business solutions that will last.
When you join BuzzClan, you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success.
Title - Business Analyst with ISR, Survillence
Location - USA-MI-Allegan
Duration - 1 Year
Process ISRs, Survillence, voice clarity, remedy,attend meetings, create tasks in Remedy for engineers to complete and close out. Attention to detail, organized and ability to work with multiple teams. • Provide information gathering sessions to capture business requirements and business processes related to information technology solutions • Work with diverse group, consensus building and team building. Report status reports to Technical Managers, colleagues, Agency Services and Agencies proper when required • Work with multiple teams in all lines of service • Utilize tools such as Remedy, Microsoft Project, Clarity and SharePoint • Work closely with Technical Managers, SMEs, and Technicians • Coordinate and track multiple projects (40-50 ISRs) for several agencies • Attend daily and weekly meetings
Bachelor's Degree Customer service experience in an enterprise IT environment-8 Years Experience in an enterprise data environment- 8 Years Experience in an enterprise voice environment- 3 Years Experience working with multiple teams- 3 Years Experience with MS Project, Remedy and Clarity- 5 Years
All your information will be kept confidential according to EEO guidelines.