From uniforms and apparel to enterprise recognition systems, Business Impact Group is a proven organization of brand product development that uses expert tools and techniques to recognize employees and celebrate customers. We strive every day to design, create and provide the very best products and recognition systems for our clients' brand and business. From custom uniforms, company stores, events, employee engagement, and print solutions to client retention and brand awareness, we offer our clients scalable customized solutions. And we back what we do with a relentless, proactive inventiveness designed to delight our customers and deliver unmatched customer service. 

There are marketing and ad agencies that buy TV time and billboard space, but we know the real media impressions for our clients brand are everywhere else: on the street, the shop floors, and on desks across the country and around the world. So think of BIG as an agency; just without the ads.

BIG Careers

Business Impact Group, recognized as one of the “100 Best Companies To Work For”, is a leading brand management company.  

Business Impact Group has four major sales divisions within our organization. Each division has specialized account management team that are focused on just their product/service within their division. This enables us to bring the highest service level combined with the most experienced product knowledge in that vertical.

• Print Management Sales Division
• Brand Management Sales Division
• Engagement Sales Division
• Athletic Sales Division

We are in search of a candidate who would like to work part-time; 25-29 hours/week. Flexible hours between 7-5pm.

Responsibilities:

• Communicates over the phone/via e-mail with Customers. 
• Escalates customer service issues when needed.
• Monitors customer orders off of various web platforms.
• Process web orders and upload data to ensure shipping tracking numbers are generated to end user. 
• Communicates with fulfillment department to resolve order issues tied to fulfillment/shipping/delivery.
• Ensures timely resolution to customer service requests. 
• Assists Account Manager Supervisors with internal product SKU creation, inventory reporting, sourcing, and product and pricing updates as assigned.
• Assist with new product SKU creation on multiple platforms. 
• Completes other customer support duties when needed.

Education and Experience:

• High school diploma or GED
• Extensive knowledge of Excel to assist with formatting and maintenance of data.
• Customer service experience via phone and email.

Skills/Competencies:

• Ability to analyze issues and solve problems.
• Ability to communicate in a positive manner.
• Ability to engage, foster and support a team atmosphere.
• Excellent written and verbal communication skills.
• Must be able to work in a constantly changing environment; flexible and adaptable to change.
• Exceptional attention to detail and time management skills
• Must be able to learn new software applications quickly.
• Ability to work independently with minimal supervision.

All your information will be kept confidential according to EEO guidelines.  

Only those candidates selected for interviews will be contacted.

Business Impact Group (BIG) does not accept solicitations from 3rd party recruiters or agencies.