BCA is a Managed Service Provider (MSP) with offices located in Miami and Orlando, FL servicing small and mid-sized businesses. Our offerings include managed IT services, cloud services, managed security services, back-up and disaster recovery services as well as professional services that encompass special projects. As a trusted advisor, we take a consultative approach with a heavy focus on aligning with growing organizations who value the application of strategy, budgets, and proven processes to improve performance, reduce risk and control costs. Our clients view us as true partners who monitor, manage, support and secure all IT systems and users – no matter where they happen to be – onsite, in the cloud, at home, or on the road.

BCA is looking to fill an opening for a full-time Administrative Assistant / Purchasing Coordinator. This position is responsible for creating quotes from client requests, purchasing and procurement functions. Must be proficient in QuickBooks to perform purchasing functions. Back up to the Service Coordinator and perform administrative functions.

Duties and Responsibilities:

• Communicate with clients regarding product requests and orders
• Creating proposals for technology products and services to our existing client base
• Assisting clients with orders and tracking
• Product ordering and procurement
• Delivery coordination
• Perform the RMA process to procure replacement products from manufacturers and vendors or refund.
• Tracking of expiring service contracts, and notifying customers of renewal opportunities
• Maintain product catalog, with price and cost information in ConnectWise and QuoteWerks.
• Back up to the Service Coordinator- performing functions such as answering the phone, and creating, assigning, & scheduling service tickets.
• Performing general clerical office duties

Knowledge, Skills, and/or Abilities Required:

• Basic knowledge of technology products (computers, software, phones, etc.)
• Proficient with general office applications.
• Process driven and attention to detail with accuracy in performing procurement responsibilities.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast-moving environment.
• Flexibility in work hours is a plus
• Must be authorized to work in the United States without sponsorship

• QuickBooks: 3 years (Required)
• Quoting/Procurement: 3 years (Required)
• Administrative Assistant: 2 years (Required)

All your information will be kept confidential according to EEO guidelines.