GPTM - NAPE L2 support (JR1022450)

  • 283-299 Market St, Newark, NJ
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

TECHNICAL SKILLS

Languages : CL/400, RPG/400, ILE RPG, SQL RPGLE, CLLE, Core Java

Database : DB2/400

Operating System : AS400, Windows, Unix

Utilities/Tools : Robot, AS400 Schedulers, STRDBG, FTP, SFTP, NDM, SEU, SDA, DFU, PDM, RLU, QUERY, MQ Series, MS Office

Application Tools :Eclipse, NetBeans, ROBOT (Job Scheduler)

Servers  : Websphere 7.0, Tomcat 6.0

JOB DESCRIPTION

Review and Analyze Technical Design Documents. Debug code, troubleshoot issues and provide resolution.

Assist the operations support group. Develops and document workarounds for functional issues that client have in test / production environments. 

Execute Critical Operational Tasks and Business Conversions from a Technical Support perspective.

Assist Help Desk in meeting the client needs by providing review of information relating to impact processing 

Troubleshoot real-time production issues to ensure a smooth running of the impact application within the prescribed productivity time frame

Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications

Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day to day business.

Contribute towards enterprise wide metrics collection and participate in action plans.

Conduct an in-depth analysis of Service Requests raised by internal / external clients to determine the appropriate course of action   

Document new/changed operational procedures associated with development/maintenance projects

Ensure that the static data/configuration/set up's are accurate in all client regions to minimize functional service requests.

Participate in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards

Diagnose and remediate (where authorized) all production and test service requests assigned to the group.

Attending the morning batch issues meetings to review all the impact end of day issues from the prior night

Attend the internal and external project status meetings to represent all impact issues and provide current status on all unresolved remedies to management and the clients (upon request)

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
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