Application Analyst (JR1021983)

  • #600, 510 Burrard, Vancouver, Canada
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

The Application Analyst is responsible for providing application support to Broadridge clients using the Dataphile platform. The Application Analyst will investigate, research, document, and provide timely status updates and resolution to client inquiries through the Remedy ticket system.  The Application Analyst is expected to be able to communicate and team effectively with personnel in the Product, Development, Technical Services and Operations departments of Broadridge in the course of resolving issues. The successful applicant will be highly analytical with a strong aptitude for problem solving.  The Application Analyst will also be expected to participate in special projects and initiatives, such as system conversions, new product roll-outs and training for clients or training within Client Support. In addition, the Application Analyst is expected to be able to construct basic system queries.

KEY JOB FUNCTIONS/RESPONSIBILITIES:

  • Provide direct application support on all client inquiries and issues
  • Assist clients by researching system problems and finding practical solutions to meet their requirements
  • Provide guidance to other team members in researching product issues and complex system queries
  • Determine appropriate action to resolve issues and forward recommendations both internally and to clients
  • Assist with configuration, month-end statement processes, weekend release support and other tasks as assigned
  • Provide internal and external training support on the Dataphile suite of products
  • Understand and mitigate the impact of application changes on business processes
  • Research, document and accurately complete assigned Remedy tickets within designated timelines

Qualifications

Basic Skill Level Requirements

Education

  • Degree or diploma in Computer Science or Business Administration
  • Canadian Securities Course

Experience

  • Minimum two years financial/brokerage industry experience

Computer Skills

  • Working knowledge of the Dataphile suite of products would be an asset
  • Knowledge of accounting software packages for brokerage firms, order management systems and portfolio systems would be an asset
  • Working knowledge of Microsoft products
  • Experience with Remedy/BR Track would be an asset
  • Business skills:  Financial/Brokerage experience

Personal Skills

  • Strong organizational skills while being detail-oriented
  • Excellent problem-solving and analytical ability
  • Ability to work in a fast-paced, team environment with minimal supervision
  • Ability to multi-task and quickly adjust focus based on changing priorities
  • Excellent written, verbal and interpersonal skills
  • Bilingual (English/French) is an asset
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