Client Relations Administrator (JR1022808)

  • 2601 14th Avenue, Markham, Canada
  • Contract

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

The Client Relations Administrator will be responsible for supporting the Client Management team in providing and maintaining high standards of client service.

Key Job Functions/Responsibilities

  • Ensure timely response to all internal and external client requests and inquiries.
  • Assist Client Management to co-ordinate timely and accurate mailings.
  • Notify client of material shortages, non-receipt of material, or proxy mailings that did not meet the minimum requirement – timely follow-up is critical.
  • Assist with electronic delivery flagging and URL follow-up.
  • Respond to job exception reports, material exception reports, interim material call list report, and proxy material call list report.
  • Assist with preparation of Affidavits of Mailing, letters of confirmation and preparation for registration at meetings.
  • Ensure Canadian and U.S. processing teams are advised of any updates; maintain phone log; answer/respond to phone inquiries; and ensure special services are invoiced immediately.
  • Overtime is required based on work volumes.
  • Other duties as assigned.

Qualifications

Education:

  • High School Diploma or equivalent.
  • College Diploma in Business Administration is an asset.

Tools:

  • Windows environment.
  • All necessary advanced technological tools are provided.

Experience:  

  • 1-2 years of previous client service experience is an asset.  

Skills:

  • Excellent written and verbal communication skills.
  • Strong professional email communication
  • Intermediate proficiency for Word and Excel.
  • Able to work in a cross-functional environment.
  • Strong interpersonal skills. Able to communicate effectively with fellow associates, other departments, management, and outside vendors, as required.
  • Fluent in French is preferred. 
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