Client Operations Representative (Night Shift) - Contract (JR1019576)

  • 5220 Robert J. Matthews Parkway, El Dorado Hills, CA
  • Contract

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/.

Job Description

Broadridge is growing! In this role, you are the first point of contact to a wide array of Broadridge clients. In addition, this team is the 24/7/365 support for Broadridge’s Client Relations teams (Account Management) across the country. When issues arise, the Client Operations Representative evaluates the situation, reviews critical issue procedures, and communicates directly to Account Management and/or the client to get it resolved. Do you enjoy working in a fast-paced environment where you are constantly tackling new challenges? If so, we would love to hear from you!

This is a temporary, contract role.

Responsibilities:

  • Communicate with cilents primarily via email (with some phone communication) to resolve issues and/or escalate when necessary. 
  • Research and analysis of each situation to ensure clear instructions are presented.
  • Complete daily tasks as well as daily issues that arise by handing them within Service Level Agreements (SLA's).
  • Handles issues from beginning to end until a resolution has been reached
  • Apply knowledge of the organization's policies, procedures, platforms, products, and services to assess moderately complex problems/concerns in order to achieve a resolution.

Qualifications:

  • 2+ year of experience in a client service related role or equivalent experience
  • Experience with MS Office suite of products
  • Computer competency and basic typing skills are a must.
  • Professional communication skills are a must.
  • Keen attention to detail with the ability to multi-task, and excellent time management and follow-up skills
  • Ability to maintain a positive relationship with clients and co-workers
  • Ability to work collaboratively and professionally with internal colleagues
  • In a team environment we succeed as a team, so the expectation is to support the team’s success.
  • Ability to work flexible hours. This role requires you to train during day time hours for the first two weeks. After the training period, this will turn into a night time position with hours ranging from 6:00pm-6:00am

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Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
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