Senior Account Manager (JR1015288)

  • 11 Duddell Street, Central Hong Kong, Hong Kong
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/.

Job Description

The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations.  Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual’s success.

The Account Management is responsible for:

Client Relationship Management
•    Establish and maintain relationships with senior client executives 
•    Cultivate relationships at a higher level than exist today 
•    Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded)
•    Solidify existing relationship
•    Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives 
•    Ensure Broadridge is an integral part of any business decision 
•    Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate 
•    Draft thorough client profiles for all accounts 
•    Publish trip reports in a timely manner
•    Prepare / execute annual client strategic plans 
•    Escalation on Client Projects 
•    Visit clients on a regular basis to address all open projects, etc… 


Product Sales (Value Added Products - VAP's) 
•    Identify and close additional revenue opportunities within existing client base 
•    Introduce new products and services to existing clients to increase their operational efficiency 
•    Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline) 
•    Conduct and coordinate product presentations when/where necessary 
•    Working with sales, negotiate pricing on product sales 
•    Finalize all the appropriate documents in conjunction with Legal and Finance 

Consultancy and Product Development Sales (Event-based) 
•    Identify and close additional revenue opportunities within existing client base for consultancy and product development sales 
•    Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline) 
•    Working with sales, negotiate pricing on such sales 
•    Finalize all the appropriate documents in conjunction with Legal and Finance 

Contract Negotiations 
•    Renew all existing client agreements (prior to existing contract end date) 
•    Conduct and coordinate negotiations on contact terms and conditions 
•    Work with Finance and Legal on preparation of all pricing proposals and legal documents 
•    Prepare and negotiate Service Level Agreements 


Project Management Oversight
•    Understand client business initiatives and determine action plan (may be part of strategic plan) 
•    Draft client commitment letter and ensure client cost approvals are obtained (signatures) 
•    Facilitate the initial project kickoff and help obtain the proper resources to accomplish goal 
•    Liaise with Client Service Management (CSM) and/or Project Management to oversee the project to ensure BR meets/exceeds all key milestones and expectations
•    Conduct and coordinate both internal and client update sessions 

Focus Groups
•    Manage all aspects of the regular Focus Group Agenda 
•    Organize compelling, well thought out topics w/ guest speakers and interactive sessions to keep the meeting strategic in nature with limited tactical times. 
•    Logistics (location, gifts, meals/breaks, after meeting affair, etc...) 
•    Presentations (hard copies and visual) 
•    Follow-up action items w/ monthly client update 

Contribute to the Client Satisfaction Surveys process
•    Work with Client Service Management team to review survey results with the client 
•    Contribute to action plans / Review action plans with client where applicable
•    Monitor performance and update plan to ensure all tasks have been accomplished 

Metrics 
•    Review metrics w/ client on a monthly basis, where appropriate 
•    Suggest modifications to metrics as needed to address the changing conditions 
•    Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status

Qualifications: 
•    Degree-level
•    Have a minimum 5 years of Account Management experience within the Financial Services Industry (buy-side)
•    Have a strong understanding of the buy-side market 
•    Have the ability to build trusting relationships 
•    Be able to communicate and influence 
•    Exceed client expectations
 

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. 

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

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