Facilities Technology Coordinator - Full Time (BM#687)
- 13801 York Rd, Cockeysville, MD 21030, USA
Join our caring and compassionate team that make up the fabric of our community. As part of the Quaker values Broadmead appreciates the contribution of every individual employee. To reflect this, Broadmead offers competitive wages and generous benefits including health insurance, dental insurance, vision insurance, paid leave, and retirement plans.
This is a Full-Time (4o hrs.) position. : Monday - Friday (8:00am.-4.30pm.)
Under the supervision of the Facilities Director, the incumbent is responsible for serving as tier one support for all low voltage systems including but not limited to the nurse call system, fire alarm system, resident and staff computers and printers, wander management, keys, CCTV, access controls, phones, automatic doors, cable televisions, internal communication software and smart home systems. This position will be responsible for maintaining the back end infrastructure of all of these systems, troubleshooting and determining the resolution, either internally or with external vendors. This position acts as the customer service connection with residents and staff regarding all of these low voltage systems.
Acts as tier one support for all low voltage systems and provides customer service to residents or staff experiencing difficulties with each system.
Serves as in-house low voltage liaison and coordinator for all systems and the malfunction of the same within the community and with contracted services.
Ensures that routine and emergency maintenance work on low voltage equipment is performed promptly and efficiently by designating staff or vendors appropriately.
Assists with routine and emergency low voltage work as needed
Checks service needs and trouble shoots before contacting an outside contractor.
Performs preventive maintenance on the low voltage equipment as needed.
Has knowledge of computer functions and systems i.e., word, excel, etc., and the ability to learn new systems.
Has the willingness and ability to come in at odd hours and/or weekends if deemed necessary
Accountable for promoting internal customer service.
Abide by the organization’s code of conduct in the performance of their duties.
Perform other related duties as required and assigned.
Requires a minimum of a high school education and a valid Class C driver’s license
Requires five years experience in low voltage systems troubleshooting and experience or an equivalent combination of education and work experience
Experience working in a senior housing setting or healthcare setting is a plus.
Basic understanding of physical plant operations
General knowledge of maintenance processes.
General knowledge of electrical, plumbing and HVAC maintenance processes is helpful.
Requires knowledge of computer functions and systems as noted in the main function of this job description and, in addition, Microsoft Office systems, i.e., word, outlook, excel.
Ability to interact effectively and tactfully with staff, residents, visitors, vendors, family members and the general public.
- Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job
- Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job
- Ability to lift up to 50 pounds
- Ability to work inside and outside environmental conditions
Dependability and Initiative Expectations
Reports to work each day on time and as scheduled.
Participates in appropriate in-service education, meeting State in-service requirements.
Actively participates in required meetings, arriving on time unless prior arrangements have been made.
Takes initiative in performing job as evidenced by offering new ideas solutions, informing supervisor of potential problems/hazards, using time, equipment, and supplies efficiently, assuming extra duties willingly, and participating in educational programs to keep abreast of new developments, procedures, and technologies.
Complies with organization’s policies and procedures.
Customer Service Expectations
Agrees to abide by the CSI (Customer Service Initiative) guidelines as outlined in the CSI Training Program.
Corporate Compliance Expectations
Agrees to abide by the Standard of Community Excellence during my employment at Broadmead.
Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.
Adheres to the Organizations Policies and Procedures covering Privacy and Security in Compliance with HIPAA regulations.
Lifestyle Program Expectations
You are committed to caring for the whole person, body, mind, and spirit.
You embrace the resident lifestyle philosophy with the residents, their families, and those with whom you work.
You recognize that your work makes a difference in the lives of those with whom you care.
You realize that those with whom you care depend on you.
You are committed to working as a team player.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
The Level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.