Health Services Admissions Director - Full-Time (BM#515)

  • 13801 York Rd, Cockeysville, MD 21030, USA
  • Full-time

Company Description

Join our caring and compassionate team that make up the fabric of our community. As part of the Quaker values Broadmead appreciates the contribution of every individual employee. To reflect this, Broadmead offers competitive wages and generous benefits including health insurance, dental insurance, vision insurance, paid leave, and retirement plans.

Job Description

This is a Full-Time (Exempt) position : 40 hrs. (8:00 a.m. - 5:00 p.m.) Monday through Friday & Week-Ends as needed.

Under the direction of the Health Services Administrator, and in collaboration with the Interdisciplinary Team at Broadmead, the Health Services Admissions Director is responsible for the successful pre-admission and admission experience to include the transition from hospital/acute care/home to sub-acute rehabilitation; coordination of skilled rehabilitation services, and oversight of the short-stay census at Broadmead. 

Essential Duties:

The Health Services Admissions Director will maintain the annual budgeted short-stay occupancy census while ensuring a successful admission and patient/family/representative experience.


  1. Ability to establish rapport with hospital case managers, physician groups and home health providers, by frequently visiting referring hospitals and offering in-service presentations.

  2. Able to respond to referrals with a prompt one-hour turnaround time.

  3. Organizational skills

  4. Able to analyze lab values, disease process, and discharge planning goals.

  5. Work closely with various interdisciplinary team members

  6. Hospital and home visits to verify admission appropriateness

  7. Broadmead Welcome Packet and admission contract review with patient and family/representative.

  8. Post admission follow up the next business day and an effective hand-off to the Interdisciplinary Team.

  9. Daily interaction with the Hospital Liaison concerning bed-availability and potential patient status.

  10. Complete patient admission criteria evaluations.

  11. Participate in interdisciplinary care plan meetings, as needed.

  12. Secure approval of insurance and financial information prior to admission to include managed care authorization numbers.

  13. Provide in-services as needed to staff.

  14. Serve on facility wide committees as requested.

  15. Be aware of and comply with HIPAA security regulations.

  16. Help ensure a positive short-stay admission experience by monitoring and verifying a variety of key procedures including, but not limited to:

  • Room readiness.(competing the room readiness checklist)

  • Pre-admission checklist and compliance with the admission criteria policy.

  • Nursing department communication and readiness.

  • Family interactions prior to and after admission

  • Adjustment to understanding/acceptance of medical diagnosis, treatment or procedures.

  1. Accountable for promoting internal customer service.

  2. Manage the resident satisfaction survey upon admission and upon discharge. Maintain data and share with QAPI Committee.

  3. Maintain a monthly database of admissions, discharges, declinations and hospital readmissions to help drive performance and adjustments to process.

  4. Abide by Broadmeads Standards of Community Excellence.

  5. Possess a valid Maryland driver’s license and vehicle

  6. Perform other related duties as required


  • 3 - 5 experience in the field of aging, preferred.

  • Comprehensive knowledge of the normal aging process.

  • General knowledge of the State and Federal laws and regulations concerning the provision of health care to patients in skilled nursing facilities to include sub-acute rehabilitation.

  • General knowledge of available resources for older adults.

  • Bachelors Degree of Business, Nursing, Social Work or similar Health Services Program preferred.

  • Marketing or clinical background helpful.

    Problem Solving:

  • Has latitude to deal with most problems.

  • Refers unusual problems to supervisor.

  • Ability to work at multiple tasks at the same time.

  • Able to manage utilization review to include managing discharge dates to foresee available admission options.


  • Ensure high quality of care to patients and Broadmead residents through development and implementation of effective pre-admission and admission programs.

  • Short-stay census according to annual budgeted occupancy.

  • Positive hospital and provider relationships to support referrals for sub-acute rehabilitation.

  • Create and maintain community relationships with networking organizations (such as hospitals, physician offices and provider referral groups).

Additional Information

Dependability and Initiative Expectations

  • Reports to work each day on time and as scheduled.

  • Participates in appropriate in-service education, meeting State in-service requirements.

  • Actively participates in required meetings, arriving on time unless prior arrangements have been made.

  • Takes initiative in performing job as evidenced by offering new ideas solutions, informing supervisor of potential problems/hazards, using time, equipment, and supplies efficiently, assuming extra duties willingly, and participating in educational programs to keep abreast of new developments, procedures, and technologies.

  • Complies with organization’s policies and procedures.

Customer Service Expectations

  • Agrees to abide by the CSI (Customer Service Initiative) guidelines as outlined in the CSI Training Program.

Corporate Compliance Expectations

  • Agrees to abide by the Standard of Community Excellence during my employment at Broadmead.
  • Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.

  • Adheres to the Organizations Policies and Procedures covering Privacy and Security in Compliance with HIPAA regulations.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

The Level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.