Receptionist (Community Services Associate I ) - Full-Time (BM#491)

  • 13801 York Rd, Cockeysville, MD 21030, USA
  • Full-time

Company Description

Join our caring and compassionate team that make up the fabric of our community. As part of the Quaker values Broadmead appreciates the contribution of every individual employee. To reflect this, Broadmead offers competitive wages and generous benefits including health insurance, dental insurance, vision insurance, paid leave, and retirement plans.

Job Description

This is a Full-Time position (7:30 a.m. 4:00 p.m.- Monday through Friday and 1-2 weekens per month)

Under supervision, incumbent is responsible for performing all of the duties associated with the Reception Desk and the Switchboard.

Essential Duties:

  • Reception Desk

    • Answers general questions and providing information for residents, staff, and visitors to Broadmead.

    • Responsible for dispensing of all packages delivered to residents or staff per proper policy and procedure.

    • Responsible for shipping of UPS packages from the Reception Desk.

    • Responsible for maintaining the calendar for reservations of Holly House guest rooms, the disbursement of keys to guests of Holly House, and for preparing the appropriate Holly House room fee bills for the Accounting Department, as well as ensuring all staff members have an emailed up to date calendar of guests.

    • Ensures the proper arrangement of furniture in the auditorium and main lounge each morning, as well as the furniture in the main lobby, lower lobby and recreation room.

    • Oversees the log book maintained at the Reception Desk for the reservation of all public spaces for activities, meetings, programs, events, and special functions.

    • Responsible for preparing the Resident Weekly Calendar.

  • Switchboard

    • Responsible for all switchboard and telephone communications at Broadmead’s Community Center.

    • Must be professional in appearance and behavior being in uniform at all times.

    • Greets all visitors or callers to Broadmead in a friendly and professional manner, with a clear and distinct voice, and provides directions and assistance as appropriate.

    • Maintains an appropriate manner with residents, visitors, and staff, always keeping in mind that they are an extremely important link in effective communications as well as often the first impression to Broadmead.

    • Must be able to handle a high volume of phone calls, often simultaneously.

    • Screens incoming calls to Broadmead and directs them to the appropriate department.

    • Maintains a log book at the switchboard with any pertinent information for the next shift which should be read at the start of each shift.

    • Maintains a professional appearance of the switchboard area at all times.

    • Assists in training with part-time switchboard operators as requested.

    • Assists with general clerical assignments from other departments as needed.

    • Performs all other duties as assigned.

Security Functions/Duties:

  • Monitors and responds to all emergency call systems (fire, community center and residential).

  • Maintains electronic away log information and coordinates resident check in as needed daily.

  • Maintains observation of surveillance equipment on perimeter road and entrances.

  • Maintains access control to campus.

Qualifications

  • Requires a high school education and three years experience in this or related field.

  • Requires current Class C drivers license.

  • Comprehensive knowledge of office machines and equipment.

  • General computer skills knowledge.

  • Comprehensive knowledge of human relations skills necessary in dealing effectively with residents, staff, and the general public.

  • Excellent communication skills.

  • Comprehensive knowledge of Broadmead policies, procedures, and philosophy of operations.

  • Ability to effectively handle multiple tasks/situations simultaneously.

  • Ability to remain calm in emergencies.

Additional Information

Dependability and Initiative Expectations

  • Reports to work each day on time and as scheduled.

  • Participates in appropriate in-service education, meeting State in-service requirements.

  • Actively participates in required meetings, arriving on time unless prior arrangements have been made.

  • Takes initiative in performing job as evidenced by offering new ideas solutions, informing supervisor of potential problems/hazards, using time, equipment, and supplies efficiently, assuming extra duties willingly, and participating in educational programs to keep abreast of new developments, procedures, and technologies.

  • Complies with organization’s policies and procedures.

Customer Service Expectations

  • Agrees to abide by the CSI (Customer Service Initiative) guidelines as outlined in the CSI Training Program.

Corporate Compliance Expectations

  • Agrees to abide by the Standard of Community Excellence during my employment at Broadmead.

  • Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.

  • Adheres to the Organizations Policies and Procedures covering Privacy and Security in Compliance with HIPAA regulations.

Lifestyle Program Expectations

  • You are committed to caring for the whole person, body, mind, and spirit.

  • You embrace the resident lifestyle philosophy with the residents, their families, and those with whom you work.

  • You recognize that your work makes a difference in the lives of those with whom you care.

  • You realize that those with whom you care depend on you.

  • You are committed to working as a team player.

 All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

 The Level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.