Arbor Café Server Lead - Full-Time (BM#487)
- 13801 York Rd, Cockeysville, MD 21030, USA
Join our caring and compassionate team that make up the fabric of our community. As part of the Quaker values Broadmead appreciates the contribution of every individual employee. To reflect this, Broadmead offers competitive wages and generous benefits including health insurance, dental insurance, vision insurance, paid leave, and retirement plans.
This is a Full-Time position (40 hours per week. 11:00 a.m. to 7:30 p.m. Monday through Friday & every other week-end)
Under the supervision of the Café Supervisor, incumbent is responsible for creating an enjoyable dining experience for our residents and their guests, staff, and visitors by providing the highest degree of Customer Service possible.
Ensures the dining experience is enjoyable through cheerful behavior and careful following of
established procedures for merchandising, plate presentation, service, food preparation, and sanitation.
Maintains required records and receipts and ensure proper handling of all cash, coupon, and charge receipts by carefully following established procedures.
Ensures that the operation of the Cafe meets all State and County health regulations and codes regarding sanitation and food handling.
Follows all safety and sanitation rules and regulations.
Responsible for merchandising food items, cleaning of equipment and sanitation of all Cafe areas.
Responsible for proper plate presentation, food preparation as required and decoration of the Cafe under the supervision of the Cafe Supervisor.
Responsible for following weekly and monthly activities calendars.
Each server shall be totally responsible for his/her shift’s cash drawer after receiving same from MOD.
Responsible for the serving of all customers in a timely and efficient manner.
Responsible for working the Grill and flat top when needed.
Responsible for filling in as Café cook when asked to do so.
Responsible for knowing the whereabouts of all staff at all times.
Responsible for giving as well as ensuring that all staff are giving the highest level of customer service as possible.
Responsible for ensuring smooth running foodservice operation.
Responsible for overall cleanliness of the Arbor Café.
Responsible for properly taking and recording of all temperatures of food.
Performs additional duties and projects as assigned by supervisor.
General knowledge of sanitation, safety, and proper food handling procedures.
Basic knowledge of proper plate presentation, food presentation, and handling techniques.
General knowledge of cash register operation, handling of cash and charge receipts.
Must possess the ability to follow instructions, work well with others, and maintain a good rapport with residents, staff, and guests.
Must possess the ability to work well independently, given proper training and direction.
Has latitude to deal with some problems.
Confers with supervisor on unusual problems.
Dependability and Initiative Expectations
Reports to work each day on time and as scheduled.
Participates in appropriate in-service education, meeting State in-service requirements.
Actively participates in required meetings, arriving on time unless prior arrangements have been made.
Takes initiative in performing job as evidenced by offering new ideas solutions, informing supervisor of potential problems/hazards, using time, equipment, and supplies efficiently, assuming extra duties willingly, and participating in educational programs to keep abreast of new developments, procedures, and technologies.
Complies with organization’s policies and procedures.
Customer Service Expectations
Agrees to abide by the CSI (Customer Service Initiative) guidelines as outlined in the CSI Training Program.
Corporate Compliance Expectations
Agrees to abide by the Standard of Community Excellence during my employment at Broadmead.
Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.
Adheres to the Organizations Policies and Procedures covering Privacy and Security in Compliance with HIPAA regulations.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
The Level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.