Director of Dining Service and Hospitality (BM#484)

  • 13801 York Rd, Cockeysville, MD 21030, USA
  • Full-time

Company Description

Join our caring and compassionate team that make up the fabric of our community. As part of the Quaker values Broadmead appreciates the contribution of every individual employee. To reflect this, Broadmead offers competitive wages and generous benefits including health insurance, dental insurance, vision insurance, paid leave, and retirement plans.

Job Description

This position is a full time, exempt position.

Under the supervision of the Chief Operating Officer, Broadmead’s Director of Dining and Hospitality is  responsible for the total operations of the Broadmead Dining Service Department. Responsible for creating and implementing a culture of exceptional dining service and hospitality for residents, their guests, Broadmead guests, Broadmead employees, and Broadmead’s Board of Trustees, setting Broadmead apart from other CCRCs.  The Director will lead the strategic planning of the dining services program, particularly with regards to renovations, expansion, innovation, new service and program implementation.  Proactively and enthusiastically seeks to learn and implement the best practices in the field of life plan community and hospitality dining experiences.  Provides professional leadership and management essential for positioning Broadmead’s Dining Services as a highly valued asset of the Broadmead community

Responsible for ensuring that managers and supervisors of the Dining  Service Department understand and operate within the guidelines established by Broadmead’s Mission Statement and Values.

Essential Duties:

  • Accountable for developing an annual Dining Service department budget.  Financially accountable for operating within the agreed upon budget, giving justification to any variances to budget.

  • Demonstrates effective leadership, a positive attitude and commitment to Broadmead.

  • Will lead the Dining Department through renovation, expansion, and new program implementation for Broadmead’s current Master Plan, strategic plan, and future growth.

  • Accountable for resident satisfaction with the overall dining service program.

  • Stays abreast of current industry trends to continually improve the dining experience for Broadmead residents.

  • Sets expectations, develops plans and manages processes to assess, improve and maintain a high quality dining program on a consistent basis.

  • Responsible for working in a cooperative manner with Department Directors on interdepartmental matters.

  • Responsible for working with designated work groups and committees, with regular attendance and participation.

  • Resolves dining service issues between the Dining Service Department, the BRA Food Service Committee, and residents.

  • Responsible for developing and, at a minimum, annually reviewing department policies and procedures.  Responsible for enforcing and adhering to department policies and procedures.

  • Accountable for safety, sanitation, security and departmental maintenance program.

  • Accountable for tracking renewal of all contracts, permits and licenses related to the dining service program.  Presents all contracts to the COO for approval.

  • Insures that dining service performs all services within the guidelines of Broadmead’s mission statement, values and contractual agreements.

  • Responsible for the coordination and communication to dining service staff, Broadmead staff, and residents, plans for residents’ care during emergency situations or major projects.

  • Responsible for evaluating the performance of the dining service managers and the Executive Chef.

  • Responsible for assisting in their development through coaching, support, teaching, accountability, two-way communication and, when necessary, conducting disciplinary action.

  • Function as a back up to the managers (and supervisors) when necessary for performing tasks when needed.  

  • Ensures the timely evaluations of all dining service staff.

  • Accountable for ensuring that all dining service staff complies with Human Resources policies and procedures on a consistent basis.

  • Ensures that all dining service staff attends required in-service training, certifications and mandatory meetings.

  • Responsible for communicating departmental needs to consultant dietician.

  • Responsible for communicating variances in work schedule to COO.

  • Responsible for the development and completion of all annual goals that have been agreed upon in advance by the Director of Dining Service and the COO.

  • Responds in a timely manner to email, electronic meeting requests, and COO’s requests for communication.

  • Performs other duties as assigned.


  • Minimum of a Bachelors’ Degree in either Culinary,  Hotel and Restaurant Management or related field;

  • Possess a thorough knowledge of hospitality, food service operations management  and customer service;

  • A minimum of five years of dining management experience;

  • Knowledge of state and federal regulations and guidelines, infection control standards, H.A.C.C.P., and regulations for operating under a Class C liquor license;

  • Must be computer literate, and be competent with Microsoft Word, Microsoft Outlook, and basic Excel worksheets, and the ability to adapt or be trained on new software;

  • Strong written and verbal communication skills.

Additional Information

Problem Solving:

  • Has latitude to cope with most problems

  • Confers with Chief Operating Officer on unusual issues


  • Responsible for creating and implementing a culture of exceptional dining service and hospitality for residents, their guests, Broadmead guests, Broadmead employees, and Broadmead’s Board of Trustees, setting Broadmead apart from other CCRCs.

  • Will maintain a highly visible presence in the Broadmead community, promoting the dining and hospitality services to Residents, staff, and guests.

  • Provides consistent professional leadership and management essential for positioning Broadmead’s Dining Services as a highly valued asset of the Broadmead community

Dependability and Initiative Expectations

  • Reports to work each day on time and as scheduled.

  • Participates in appropriate in-service education, meeting State in-service requirements.

  • Actively participates in required meetings, arriving on time unless prior arrangements have been made.

  • Takes initiative in performing job as evidenced by offering new ideas solutions, informing supervisor of potential problems/hazards, using time, equipment, and supplies efficiently, assuming extra duties willingly, and participating in educational programs to keep abreast of new developments, procedures, and technologies.

  • Complies with organization’s policies and procedures.

Corporate Compliance Expectations

  • Agrees to abide by the Standard of Community Excellence during my employment at Broadmead.

  • Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.

  • Adheres to the Organizations Policies & Procedures covering Privacy and Security in Compliance with HIPAA regulations.

Lifestyle Program Expectations

  • You are committed to caring for the whole person, body, mind, and spirit.

  • You embrace the resident lifestyle philosophy with the residents, their families, and those with whom you work.

  • You recognize that your work makes a difference in the lives of those with whom you care.

  • You realize that those with whom you care depend on you.

  • You are committed to working as a team player.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

 The Level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.