Home Management Concierge Associate - Flex (BM#442)

  • 13801 York Rd, Cockeysville, MD 21030, USA
  • Part-time

Company Description

Join our caring and compassionate team that make up the fabric of our community. As part of the Quaker values Broadmead appreciates the contribution of every individual employee. To reflect this, Broadmead offers competitive wages and generous benefits including health insurance, dental insurance, vision insurance, paid leave, and retirement plans.

Job Description

This is a Flex position : 8:00 a.m. - 4:30 p.m. (Monday - Friday / Weekend rotation possible)

Under the direct supervision of the Housekeeping Manager, incumbent provides specific housekeeping services based on work orders submitted to the department.  This could include cleaning items not covered under the basic Housekeeping services, Community for Life requests for Housekeeping, moving furniture, lifting and carrying package for delivery, cart rides when needed and to provide assistance with community center, assisted living and skilled nursing housekeeping needs  during downtime and as directed by the Manager. 

Essential Duties:

  • Adheres to the standardized cleaning procedures and time schedules as specified by the Housekeeping Department.  Hours for this position are flexible depending on the need.

  • Works independently when cleaning resident homes and skilled care areas.

  • Works in conjunction with the resident and staff as much as possible to respect the routine of the resident.

  • On skilled care floors, may be required to assist with discharging rooms per procedures after notification from Manager following all departmental and Health Department procedures.

  • On skilled care floors, follows all departmental and Health Department regulations when cleaning in rooms and common spaces.

  • In garden homes, may be required to assist with cleaning duties to get vacant homes ready for new resident move in.

  • Will be required to complete assignments taken from Community for Life clients outside of the community as assigned by the Housekeeping Manager.

  • Maintains equipment in good working condition and returns equipment to proper location after use and reports any issues Manager for repair/replacement/ordering.

  • Reports any unusual occurrences concerning residents, clients, employees or visitors safety and well-being to Manager.

  • Adheres to all regulations as they pertain to skilled care units and independent living procedures and regulations.

  • Accountable for attending in-service training, web training (Relias) and any other training as designated by the department and for keeping mandatory training up to date.

  • Accountable for reporting to work during emergency situations and staying on site as may be requested by Manager.

  • Performing other duties as assigned.


  • Must possess a valid driver’s license and be willing to drive to assignments given outside of the Broadmead community.

  • General knowledge of housekeeping duties in assigned areas of responsibility.

  • Basic knowledge of the safe operation and proper use of housekeeping machinery, tools, chemicals, supplies and equipment.

  • Requires one year of housekeeping experience, preferably in a senior setting.

  • Must have the ability to lift 20 pounds repeatedly during the shift and to move light furniture.

  • Must have the ability to stand for long periods of time, walk, bend, twist, stoop, kneel and stretch throughout the shift.

  • Must have the ability to stand on a tall ladder to complete housekeeping tasks.

  • Must be able to work in enclosed hallways and office spaces and be able to manage dusty surroundings and the smell of cleaning materials.

  • Must have the ability to maintain confidentiality of all resident and client care information and assure resident’s rights and privacy is protected at all times.

  • Must positively interact with residents, co-workers, clients and visitors and display a professional and friendly demeanor.

  • Must maintain a professional, neat and clean appearance.

  • Must be able to work in all types of weather extremes.

  • Must have the ability to accurately plan work routine and complete assigned duties independently.

  • Must be able to work in an environment that includes pets.

Additional Information

Dependability and Initiative Expectations

  • Reports to work each day on time and as scheduled.

  • Participates in appropriate in-service education, meeting State in-service requirements.

  • Actively participates in required meetings, arriving on time unless prior arrangements have been made.

  • Takes initiative in performing job as evidenced by offering new ideas, solutions, informing supervisor of potential problems/hazards, using time, equipment and supplies efficiently, assuming extra duties willingly and participating in educational programs to keep abreast of new developments, procedures and technologies.

  • Complies with organization’s policies and procedures.

Customer Service Expectations

  • Agrees to abide by customer service guidelines as established by Broadmead.

Corporate Compliance Expectations

  • Agrees to abide by the Standard of Community Excellence during employment at Broadmead.

  • Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.

  • Adheres to the Organizations Policies and Procedures covering privacy and security in compliance with HIPAA regulations

Lifestyle Program Expectations

  • You are committed to caring for the whole person, body, mind and spirit.

  • You embrace the resident lifestyle philosophy with the residents, their families and those with whom you work.

  • You recognize that your work makes a difference in the lives of those with whom you care.

  • You realize that those with whom you care depend on you.

  • You are committed to working as a team player.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Requirements are representative of minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.