Human Resources People Advisor, Investigations

  • Full-time
  • Department: Human Resources

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are currently looking for a Human Resources People Advisor, Investigations to join our growing team! This is an integral role in ensuring fair and respectful treatment of employees, consistent with Brightspeed’s core beliefs. You will split time leading employee investigations and supporting the HR Business Partner (HRBP) in delivery of a range of HR issues, such as employee relations, performance management, involuntary terminations, policy interpretation, and organizational changes. Reporting directly to the Senior Manager, People Advisory, you will be the first point of contact for all people-related advice and support. You will serve as an operational expert providing day-to-day advice, guidance and coaching to employees and leaders across the business.

As a Human Resources People Advisor, Investigations, your duties and responsibilities will include:

  • Conduct employee investigations (e.g., employment discrimination, sexual harassment, retaliation, management practices, controlled substances, off duty misconduct) and promptly report any compliance related concerns and work through to appropriate resolution
  • As part of the investigation process, conduct intake meetings, background research, data analysis, document review, issue-spotting, investigative interviews, preparation of report and findings, and read-out meetings with management
  • Prepare concise Reports of Investigation for read-out calls to Senior Management
  • Partner with Ethics & Compliance to ensure employee complaints are documented properly and cases are documented timely in case management platform
  • In partnership with the HRBP, identify and make recommendations on remedial measures following investigations
  • Serve as a trusted advisor and influencer providing candid and unbiased counsel through an interactive partnership with the business
  • Utilizing a consultative approach, create a positive and consistent employee relations approach; support, coach and upskill managers to fulfil their role as people leaders
  • Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
  • Lead the business through the involuntary exit process (e.g., involuntary terminations)
  • Partner with HRBPs to guide managers through the execution of organizational changes, including partnering with other HR Centers of Excellence (COEs)
  • Ensure compliance with company policies, state and federal regulations and applicable employment laws
  • Partner cross-functionally to develop and implement new procedures or process improvements to continually improve efficiency and improve the employee experience
  • Maintain all sensitive information in accordance with our policies on Privacy and the Code of Conduct
  • All other duties as assigned



  • Bachelor’s degree in Human Resources Management or Business disciplines, or equivalent experience
  • 6+ years of professional human resources experience in leading employee investigations, employee relations, manager coaching, and human resources administration
  • Experience operating as a true HR generalist in a shared services model with an understanding of the various HR disciplines
  • Ability to work in a fast-paced environment, prioritize workload, adapt to changes quickly, and build effective relationships across the organization
  • Experience working collaboratively and cross-functionally to ensure the right decisions are made for our people
  • Strong written and verbal communication skills and the ability to communicate well with employees and managers
  • Thorough understanding of state and federal employment law with a high level of discretion and confidentiality


  • Prior experience working in a Shared Services HR model.
  • Prior experience as a HR Business Partner
  • Experience with EEO matters (e.g., Title VII, ADA, ADEA)
  • Prior experience with HRAcuity
  • Experience in a start-up and/or technology or telecommunications industry



Additional Information

All your information will be kept confidential according to EEO guidelines.


We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: