IT Technical Project Manager, Service Assurance Systems

  • Full-time
  • Department: Information Technology

Company Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by private equity firm Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

IT Technical Project Manager, Service Assurance Systems

We have an exciting opportunity for an IT Technical Project Manager to join our rapidly growing team. In this position, you will be responsible for successful delivery of key projects and initiatives in the Service Assurance Systems portfolio and will take end to end ownership and responsibility for making it happen. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.
As the IT Technical Project Manager your responsibilities will include: 

  • Engage with IT, Business, and Delivery Vendors to set up the overall delivery structure, Product Owner, Scrum teams and drive the backlog creation and delivery management
  • Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with business partners and manage implementation and delivery partnering with the IT teams
  • Drive actionable data analysis and intelligence and facilitate action based on data working with IT, Business, and vendors
  • Generate reports and metrics for IT and business reviews, prepare updates for executive leadership
  • Coordinate and drive delivery across IT and Business partners in a multi-vendor environment throughout the SDLC – requirements, architecture, design, development, testing, deployment, and support
  • Hands on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring, and performance analysis
  • Lead QA efforts to ensure completed projects meet stated requirements
  • Ensure each project is executed with high quality and meets the measures of success
  • Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
  • Triage intakes and requests to help prioritize workload
  • Facilitate outage triage and support
  • Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
  • Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge



  • Bachelor’s degree or equivalent education and experience
  • 4 years of hands-on Industry experience in the following areas:
  • Experience in driving large enterprise projects and programs end to end including requirements, architecture, design, development, deployment and support of enterprise systems and applications in a highly scalable and high performing environment involving mobile, web, server, and databases in cloud ecosystem
  • Experience building queries in SQL, delivery management of high-performance, scalable database environment
  • Experience in working with at least one of the Analytics platforms – BigQuery/Looker, Tableau or PowerBI
  • Experience in managing and driving software systems delivery end to end through the SDLC - requirements, architecture, design, development, testing, deployment 
  • Experience in Office 360 suite - Excel, Visio, and PowerPoint
  • Experience in full stack development – web, server, databases in cloud environments
  • Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones
  • Effective communication skills (oral and written) are necessary
  • Excellent analytical and presentation development/delivery skills
  • Ability to identify employee and customer experience gaps
  • Ability to prioritize multiple tasks and meet critical deadlines
  • Ability to communicate project needs to internal and external teams/vendors


  • Experience in one of the cloud technologies – Azure, GCP, AWS
  • Experience in Jira and SharePoint
  • Working knowledge of Service Assurance systems and tools
  • Experience with ServiceNow


Additional Information


We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer