Director, Customer Financial Services

  • Charlotte, NC, USA
  • Employees can work remotely
  • Full-time
  • Department: Finance

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by private equity firm Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Job Ad – Director, Customer Financial Services

We have an exciting opportunity for a Director, Customer Financial Services. The Director, Customer Financial Services develops and administers credit and collection programs.  This dynamic position manages billing adminstrations to include billing, credit and collections. This role proivdes oversight to the credit department and makes decisions concerning credit limits, acceptable levels of risk, terms of payment and enforcement actions with customers.  The Director, Customer Financial Services generates revenue by making payment arrangements, collects on accounts, and monitors and pursues delinquent accounts. Come help us build the best and fastest fiber-optic network in America!

As Director, Customer Financial Services you will have the following responsibilities: 

  • Oversees the investigation of credit risk in customers and suppliers; advice on the course of action for credit applications 

  • Manage Billing administration (billing, credit, and collections) 

  • Manages and creates invoicing for financing agreements and collection 

  • Designs and implements processes to improve cash flow and reduce receivables 

  • Monitors and negotiates on the collection of overdue accounts. 

  • Monitors legislative changes in tax laws that may impact the company’s tax positions, including tax accounting implications 

  • Manages the bad debt reserve account and identifies accounts to be written off to the bad debt reserve 

  • Leads and manages credit and collections team assisting with career development and growth  



  • Bachelor’s degree (Finance, Accounting, or related field) 

  • 10 + years of Credit and Collections experience 

  • 4+ years of Management Experience 

  • Knowledge of accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data 

  • Knowledge of principles and processes for providing customer and personal services 

  • Ability to plan, assign, and/or supervise the work of others 

  • Proficient with content workflow software (i.e., Equifax Application Engine and Experian Transact SM) 

  • Proficient in Enterprise Resource Planning (ERP) software (i.e., SAP and Oracle JD Edwards Enterprise


  • Master’s Degree 

Additional Information


We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer