Solutions Consultant

  • San Francisco, CA, USA
  • Full-time

Company Description

Brightback is helping subscription-based businesses grow their customer lifetime value and improve their customer experience with intelligent insights. We are building the automated customer retention category, targeting Growth and Success leaders in more than 10 million B2B and B2C companies worldwide. We're growing rapidly by helping companies like Copper, SparkPost, Unbounce, and Crazy Egg reduce churn. Our team brings decades of subscription and SaaS experience from companies like Zendesk, Twitter, Salesforce, and Heap Analytics and we're backed by top Silicon Valley investors.

Job Description

Are you looking for an opportunity to use your technical and business acumen to become a trusted partner to our sales team and our customers? As our Solutions Consultant, you’ll work closely with sales, success, and product teams to provide value, impact, and credibility to existing and potential customers. You will demonstrate an expert-level understanding of our product, technical integrations, and best practices. You’ll thrive in a fast-paced, dynamic environment where being resourceful, creative and taking ownership is second nature to you.

How Your Skills Will Be Highlighted At Brightback: 

  • Implement and iterate Brightback cancel experiences for new and existing customers including gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, testing
  • Understand customer requirements & use cases to formulate best practices and ensure customer success
  • Design and implement integrations with 3rd party systems
  • Develop trust with client leadership and other stakeholders to ensure project success
  • Leverage strong technical acumen to identify process and technical solutions to unexpected situations
  • Partner with internal teams such as Product, Success, Engineering, etc. to assure timely delivery of feature requests, bug fixes, and support requests
  • Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and answer technical questions for prospects
  • Assist in pulling together backend data to present meaningful insights for customers

Qualifications

What Qualities & Experience Make You The Right Fit:

  • 2+ years of experience implementing or integrating with CRMs (Salesforce, MS Dynamics and other) and/or Contact Center Solutions preferred
  • Experience building and maintaining integrations
  • Experience with SQL, spreadsheets and data analysis a plus
  • A true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
  • Mature demeanor and positive attitude, as well as, discretion and sensitivity when interacting with clients
  • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
  • A passion for helping people solve problems and proven ability to understand technology concepts
  • Highly organized self-starter that runs towards opportunities
  • Ability to work cross-functionally in a fast-paced startup environment
  • BS in Computer Science / B.A. or equivalent work experience preferred 
  • Software implementation or coding experience is a plus

Additional Information

At Brightback, we embody inclusion and embrace diversity.  We are an equal opportunity employer and makes employment decisions on the basis of merit.  Brightback prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.