Brightback is helping subscription-based businesses grow their customer lifetime value and improve their customer experience with intelligent insights. We are building the automated customer retention category, targeting Growth and Success leaders in more than 10 million B2B and B2C companies worldwide. The team brings decades of subscription and SaaS experience from companies like Zendesk, Twitter, Autopilot, BrightRoll, and Heap Analytics and is backed by top Silicon Valley investors.

Every bit of the customer experience, both that of our customers and our customers' customers ("end-users"), is important, and we’re not just talking about features.  Friction gets in the way of creativity and innovation, so our job is to foster both of those things - the features and the experience. You will participate in the engineering lifecycle at Brightback, tackle problems head-on working with a team of talented engineers and the founders, and you genuinely want to enable your customers to do things they didn't think they could do.

 How Your Skills Will Be Highlighted At Brightback:

• Building end-user facing user experiences for consumers and business users
• Building admin-facing user experiences for operations, growth, or executive users
• Developing visual and intuitive approaches for users to create web pages and design in-product experiences
• Sculpting first-time user experiences that deliver "AHA!" moments, convert free into paid users, and retain for the long-haul
• Leveraging behavioral psychology and interaction design to convert users and remove friction
• Creating high-impact reports and dashboards including trends, drill-downs, benchmarks, insights, and email digests

What Qualities & Experience Make You The Right Fit:

• 4+ years of relevant experience and BS or MS in design, computer science or related field
• Expertise in JavaScript, including DOM manipulation and the JavaScript object model
• Expertise in React.js UI framework and its core principles
• Experience with popular React.js workflows and data structure libraries like Immutable.js
• Experience with common front-end development tools such as Webpack and NPM
• Comfortable conducting design and code reviews
• The desire to be part of a community of talented, forward-thinking software engineers
• Demonstrate clear, concise communication and data-driven decision-making
• You're passionate about teaching, learning and growing your expertise
• Collaborative and helpful to your teammates, customers, partners, and the entire organization
• Passionate about building something new and solving a critical industry blind spot
• You appreciate that data alone is not insightful or actionable without an exceptional user experience

At Brightback, we embody inclusion and embrace diversity.  We are an equal opportunity employer and makes employment decisions on the basis of merit.  Brightback prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.