Brandpoint has been an industry leader in providing Content Marketing, Media Distribution and MAT release services to agencies and brands for over 20 years. Our content based solutions help connect brands with consumers and ultimately drive business for our clients!

What this position is all about:

As an Account Project Manager you will serve as a direct point of contact with our customers supporting them in the delivery of our services. Our services include: Media Distribution, Content Creation, Strategy and Marketing Automation Content. You will be communicating with our customers and working with our internal staff and systems about services scheduling, problem resolution, timing, contract renewals, etc. And you will have regular interactions with our Sales team in assuring customer elation.  

What you will do:

Client Services

• Serve as the primary client contact from signed contract/SOW to delivery of campaign/project
• Interact with clients (meetings and general project communication, in-person or via phone and email)
• Proactively identify problems and solutions to ensure that client and Brandpoint needs are met
• Resolve issues and notify sales if project exceeds scope, gets off track or does not meet client expectations
• Manage the onboarding process for new campaigns/projects
• Basic Brandpoint HUB training/onboarding for new clients (Brandpoint HUB is a proprietary content marketing workflow software)
• Responsible for tracking individual earned revenue to meet monthly and quarterly goals
• Collaborate with sales and share client knowledge. Focus on client retention and renewals

Project Management

• Manage fulfillment of all assigned projects
• Secure internal and/or external resources for projects
• Serve as project leader to all assigned project team members
• Develop, maintain and refresh project timelines, which outline milestones and delivery date
• Schedule and conduct client and team meetings (project kick-offs, project status meetings, etc.)
• Lead day-to-day management of projects and facilitate communication with client and between all team members (sales, writers, editors, designers, etc.)
• Deliver instructions in a clear, concise manner and provide back-up materials and documentation
• Properly manage and document project information and client interactions in Salesforce and project management software program
• Monitor project parameters for all jobs. Ensure projects stay on schedule and in scope
• Ensure the end product delivers on time, on budget and without jeopardizing quality

Teamwork

• Participate in discussions, reviews and meetings
• Cultivate a quality end product as well as a fun/positive work environment
• Set expectations and standards for attitude, behavior and teamwork

• Excellent written and verbal communication skills
• Comfortable working with Customers on their needs
• Ability to multi-task in a fast-paced creative environment
• Ability to handle stressful situations and deadline pressures
• High level of initiative and ability to work well in a collaborative and dynamic team environment
• Strong organizational, prioritization and time management skills along with keen attention to detail
• Proficiency in Microsoft Word, Excel, Outlook. Working knowledge of PowerPoint and Acrobat
• Ability to work within the framework of internal systems
• BA with project management and/or client service experience at an agency or marketing company is preferred

All your information will be kept confidential according to EEO guidelines.