Help Desk Specialist

  • Full-time

Company Description

It's a pretty common way to make an introduction. But what you'll find after you've spent some time talking with us is that we tend to leave the usual and expected in the rear view mirror. We are a full service Advertising, Marketing, and Web Design Agency located in Spokane, WA. Let's start the conversation about how we can help you with creative, marketing, and website design and development solutions.



Job Description

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services



Qualifications



Requirements

Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation


Additional Information

All your information will be kept confidential according to EEO guidelines.

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I'm interested