Desktop System Specialist

  • 3501 Wazee St, Denver, CO 80216, USA
  • Full-time

Company Description

Brandfolder is on a mission to make managing your digital assets a seamless process.  We aim to deliver the world’s most powerfully simple platform for storing, sharing and showcasing assets. The people at Brandfolder drive our success, and we need people who push the boundaries and will push us forward.  That is where YOU come in.

Our company culture is driven by a customer first mindset, fosters employee growth and development, and promotes building connections amongst teams.  How do we do this? By building a world class product and creating an environment that values autonomy, flexibility and the opportunity for employees to be themselves.

Do you want a role where your contributions directly affect the success of the company? Do you want to take the next step to a place that will push you to grow in your career? If so, we’d love to have you aboard. We have a team of curious, eager, and humble individuals who rally together both within and outside the confines of the office and aim to expand and evolve.

Job Description

Brandfolder is looking for a Desktop Systems Specialist to an already established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We're looking for a self-motivated, and service-oriented person who can make an immediate, positive impact. You will also collaborate & help implement new IT services.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

Base salary range for this role to be between $48,760 and $58,880. In addition, this role will be eligible for a market competitive annual bonus and RSU stock grant upon accepted offer. Here’s a little more on what we’re seeking:

You will report to our Director of IT Support based at our headquarters in Bellevue, WA. 

You Will:

  • Provide 1st & 2nd tier support to investigate and resolve technical problems remotely and physically onsite at our Brandfolder office in Denver .

  • Monitor the request queue and provide direct support to users regarding their issues or escalate.

  • Provide daily technical support to employees for internal desktop systems software and hardware.

  • Perform Brandfolder employee onboarding tasks: Machine & Account setup, IT peripheral desk setup, and leads IT onboarding training.

  • Installs, configures and troubleshoots desktop systems, workstations, and laptops.

  • Maintain passwords, data integrity and file system security for the desktop environment.

  • Communicate technical information to all kinds of personnel.

  • Participate in development of information technology and infrastructure projects.

  • Conduct training programs designed to educate an organization's computer users about basic and specialized applications.

  • Review existing documentation for areas of improvement

  • Submit knowledge entries to allow greater first call resolution

  • Provide data entry and reconciliation of existing databases and spreadsheets (can maintain complex spreadsheets) for consolidation and validation

  • Organize supplies, purchase accessories and recommend improvements.

  • Manage onsite hardware asset management at brandfolder office.

  • Other IT Department tasks as assigned.

Qualifications

You Have:

  • Desire to work with end-users in a professional manner.

  • Communicate clear information to our customers and work with other functions in the business.

  • Knowledge of OSX & Windows as used in a corporate environment.

  • Understanding of Active Directory, group policy and the Windows security model.

  • Experience troubleshooting hardware: laptops, desktops and a variety of mobile devices.

  • Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.

  • Experience working with and troubleshooting Google Gsuite, Microsoft Office 365, Zoom, and other web-based applications.

  • Prefer an associate's degree in a related area and at least 4 years of experience in the field or in a related area.

  • Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM).

  • Flexible schedule as this job may require extended support hours, occasional night, weekend and on-call work

  • A wide degree of creativity and latitude

Additional Information

Perks & Benefits

  • Medical and dental insurance, 100% paid by Brandfolder

  • Equity - Restricted Stock Units (RSUs) Equity with all offers

  • Lucrative Employee Stock Purchase Program (15% discount)

  • 401k Match (50% up to 6%) to help you save for your future

  • Generous paid time off

  • Parental leave policy

  • Opportunities for professional growth and development

  • Iconic office location in RiNo, bike and light rail friendly

About Brandfolder

Headquartered in Denver’s RiNo neighborhood, Brandfolder is an enterprise digital asset management (DAM) platform that enables businesses to organize, discover, distribute, and measure brand engagement. Loved by global brands including Under Armour, New Belgium, Slack, and jetBlue.

Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.