Job Summary:

Provide experienced administrative or technical support within Housing with Care Services under supervision to contribute to delivery of the council’s objectives and priorities.

Understand and demonstrate the council’s values and behaviours, working collaboratively with colleagues, partners and other stakeholders to help build a sustainable highly effective organisation and develop our reputation as a successful council delivering great value for its residents.

Coordination of care and support to residents of Community Supportive [formerly Sheltered/Supported] Housing Schemes and local residents in the community. Day to day management of the scheme in liaison with the local Estate Office. Giving assistance to Care Managers in the setting up of care packages for residents. Enabling residents to enjoy a good quality of life, remaining in their own homes in a dignified, sensitive and unobstructed manner, both in the Scheme and local community.

Responsibilities:

• Providing a visiting service to specific older residents living in the community, giving support and accessing services for the resident as required

• To welcome new residents to the Scheme and ensure that they are familiarised with the use of all equipment and services. This includes Piper alarm systems, door entry, smoke alarms, and the Scheme Managers role.

• Liaise with Care Managers, Community Psychiatric Nurses, Doctors, Hospitals and voluntary organisations to identify individual care needs and ensure that appropriate care packages are provided. Carry out the monitoring of the care packages in liaison with the Care Manager to ensure the package is appropriate to the current needs of the client.

• Ensure that a daily check (Monday - Friday) is carried out on all residents in sheltered accommodation and a weekly check on residents in supported accommodation. The purpose of the check is to provide assistance as required whilst allowing residents to retain their independence

• Assist residents to settle into their new environment and provide information on local amenities eg shops, post office, transport, library, day clubs, hairdressers etc.

• Monitor residents' care packages and services on a daily basis and alert the appropriate agencies of any service breakdown.