Who we are:

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What You’ll Be Doing

As an Operations Support Representative, you will interact with customers to enter new orders, manage existing orders, and perform wireless carrier activities.

You will be a critical link in ensuring that new Managed Services lifecycle customers have a seamless experience coming online and transitioning into service. As a key member of the Customer Support/Implementation team, you will work closely with the Customer Account Advocate assigned to the customer, as well as the wider Operations team.

This role can also provide a strong foundation for future development into a Customer Advocate role.

Your key responsibilities will include:

• Manage daily order activities, including order entry and follow-up on existing orders.
• Communicate with customers and provide general customer account support.
• Manage and follow up on Help Desk tickets.
• Support wireless carrier activities, including activations and plan/feature changes.
• Assist with troubleshooting activities.
• Coordinate closely with the Team Manager, peers within the Enterprise Mobile team, including OSRs, Team Champions (Tier 2), Mobility Admins, and the Warehouse.

What You’ll Need

• University degree or currently in the process of obtaining one.
• Minim 1 year of Order Management experience.
• Good verbal and written business communication skills.
• Professional phone presence with the ability to represent the company effectively.
• Ability to coordinate multiple activities through phone and email.
• Strong attention to detail, follow-through, and record-keeping skills.
• Ability to manage multiple activities simultaneously.
• Experience with order entry and inventory systems.
• Experience using Microsoft Office applications, including Word and Excel.
• Excellent command of English; German is required when applying for the EMEA region.
• Flexibility to work varying shifts.

Nice to Have

• Knowledge of telephony and Internet environments.
• Strong customer service skills.
• Excellent attendance and reliability.

Benefits:

• Complete insurance coverage starting on first day of employment – medical, dental, vision, life
• 401(k) with company match
• Professional development and career growth opportunities
• Collaborative and inclusive work environment
• Global exposure and opportunities to work with international teams

How Brady will support your success

• Comprehensive onboarding and training programs.
• Opportunities to collaborate with global teams and business partners.
• Exposure to customer experience, supply chain, and business transformation initiatives.
• Ongoing professional development and career growth opportunities.
• Supportive and collaborative work environment.
• Opportunities to contribute to digital innovation and continuous improvement programs