Front Desk Agent

  • Full-time

Company Description

BoutiqueHospitality Management is a dynamic, fast paced hotel management firm that iscurrently developing a restaurant in the Miami airport market. We are seeking aproject manager intern to oversee the preopening actives and coordinate withcompany executives, owners and contractors alike.  The ultimate objective is producing a firstclass restaurant.

Thisposition will oversee the minor construction, as well as, FF&E purchasingand installation for the restaurant. This position will communicate and coordinate with the hotel departmentheads for delivers, integration, and interruptions of services to the hotel asa result of the restaurant development. We are looking for someone to work on site at the project.  This would position would support thePresident with project and pre-opening activities. 

Job Description

Job Description

-Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote marketing programs, Assign reservations based on guest preferences and availability.

-Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. Requires legible writing skills in the event the computer system is inaccessible and manual documentation of reservations is required.

-Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.


Qualifications

Qualifications

Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities necessary to perform the functions of the job.

Experience:
No prior experience required. Prior communications, reservations, hospitality and/or computer experience preferred.

 

**Bilingual required**

 

 

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Additional Information

 

  • Personal Days
  • Health Care Insurance
  • Additional Insurance
  • 401K
  • All your information will be kept confidential according to EEO guidelines.