Front Office Manager

  • 1000 NW 42nd Ave, Miami, FL 33126, USA
  • Full-time

Company Description

The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today!
With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors.

 

Job Description

Essential functions:

Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue.

Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information once a month. Daily stand up meetings twice a day.

Implement and monitor all brand marketing programs. Implement incentive programs to assure employee motivation.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.

    Assists in check in/check out of guests or any related guest service activity.

  • Perform other duties as requested. For example, special requests from guests.

                              

 

 

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

 

  • Considerable knowledge of computer systems for registration, reservations and back up systems.

     

  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

     

  • Ability to read, write, speak and understand the English language to communicate with guests and employees.

     

  • Thorough organization and supervisory skills proficient in accomplishing the task.

     

  • Ability to develop subordinates to enhance advancement in the hotel and company.

     

  • Ability to analyze complex statistical data and make judgments accordingly.

     

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

     

Qualification Standards

Education:

Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.

 

Experience:

Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.

Additional Information

 


Benefits:

Salary will be 45k

401K

Health care

Optional insurance


All your information will be kept confidential according to EEO guidelines.