Reservations Agent

  • 1000 NW 42nd Ave, Miami, FL 33126, USA
  • Full-time

Company Description

The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today!
With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors.

Job Description

-Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote marketing programs, Assign reservations based on guest preferences and availability.

-Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. Requires legible writing skills in the event the computer system is inaccessible and manual documentation of reservations is required.

-Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
 

 

Qualifications

Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities necessary to perform the functions of the job.

Experience:
No prior experience required. Prior communications, reservations, hospitality and/or computer experience preferred.

 

 

 

 

 

 

 

 

Additional Information

 


Benefits:

401K

Health care

Optional insurance


All your information will be kept confidential according to EEO guidelines.