Founded in 2009, Boutique 1861 is a fast-growing Canadian company specialized in womenswear with four distinct brands: Boutique 1861, La petite garçonne, Maison garçonne and Boudoir 1861. The company had its own online store, as well as four stores located on Saint-Laurent Street in Montreal. With over 70 employees, the 1861 family has created a stimulating work environment that is constantly blooming. Boutique 1861 distinguishes itself from the rest of the retail industry as the company focuses on wellness and fun at work. You are a motivated and ambitious? Join our team now!

We are currently looking for full-time candidates (Friday to Tuesday)

Under the supervision of the Client Service Coordinator, the Client Service Agent must listen, understand and answer all client requests from the different channels of communication for the 1861 online store.

Tasks and responsibilities

• Listen, understand and answer client requests from the different channels of communication: social media, email, phone and online chat;
• Solve various problems related to online orders;
• Follow up with Canada Post and UPS for delivery issues;
• Follow up with the online departments and clients when an issue arises;
• Provide support to stores for complex client service matters;
• Track suspected fraud orders and manage charge backs;
• Act as a community manager for our social media pages;
• Verify and approve incoming return request.

• Minimum of a high school diploma or equivalent;
• Minimum of one year of relevant experience;
• Basic computer skills; 
• Bilingualism, verbal and written;
• Excellent interpersonal skills;
• Sense of initiative;
• Excellent ability to manage priorities;
• Great ability to work independently.

Boutique 1861 thanks all the candidates that show interest in this job opening by submitting their resume. However, only candidates considered for hiring will be contacted. The masculine is used for sake of readability. We support equal opportunity for employment.