At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

The Robert Bosch GmbH is looking forward to your application!

• Creates and aligns overall CXI vision for CI and derives strategic targets and milestones
• Identifies major value drivers for global IT delivery based on customer input according CXI Cycle
• Steers the CXI cycle and the alignment / integration of CXI activities with other CI initiatives (e.g., transformation milestones, OKRs)
• Guides and Consults the CI organization in analyzing / interpreting the CXI survey results CI-wide and on individual levels and proposes a prioritization of topics
• Supports the detailed evaluation of strengths and pain points together with CI customers (together with BT org), e.g., in customer workshops, interviews
• Ties CXI findings together with ITD initiatives to incorporate relevant aspects in big CI measures
• Coordinates and oversees CI-wide CXI improvement measures to be able to identify synergies & supports definition of accountable teams to work on measures
• Tracks, follows up and reports to SLT / sponsors the progress of cross-CI and relevant individual improvement measures, supports in removing impediments
• Drives communication regarding CXI progress towards customers (e.g., success stories) as well as CI-internally (e.g., to BT, relevant P/S/S areas)
• Motivates & empowers CI organization to improve customer experience

• Education: completed degree in user experience, HCI, business administration or computer science
• Personality and Working Practice: Ability to think analytically, work strategically and conceptually, and act in an entrepreneurial manner, ability to drive change in challenging situations, ability to push and follow-up topics, motivate teams and steer activities, strong collaboration and communication skills
• Experience and Knowledge: Project/program management skills, good network in the CI organization as well as experience in working with CI customers, Knowledge in methods how to continuously improve (e.g., OKRs, CIP), Moderating skills for internal and customer workshops (e.g., Design thinking method), Knowledge of big CI transformation programs (TFD, ITD Strategy), Intrinsic motivation to improve the CI customer experience
• Languages: good German and English skills

Apply now in just 3 minutes! You want to work remotely or part-time - we offer great opportunities for mobile working as well as different part-time models. Feel free to contact us.

Need support during your application?
Stefan Kaczmarek (Human Resources)
+49 711 811 21981

Need further information about the job?
Mathias Zapke (Functional Department)
+49 711 811 47776