At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

• Carry out 2nd & 3rd level support for IAM topics of the Robert Bosch GmbH focused BSH IDM, AD data mgmt., Identity Lifecycle, SAP Support
• Identify, clear, and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
• Analyze incidents in depth, identify error causes, and transfer to the Robert Bosch-internal Problem Management
• Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, ...)
• Support specifying, testing, documenting, and reporting new support functionalities
• Identify new support cases, develop solution approaches for them, align with product responsible

• Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
• Know-how in the area of Identity Management, Identity Master Data Management
• General process know-how and ability to make use of it in complex IT environments
• Experience in user support within 2L or 3L
• Basic knowledge in software development and database technologies (scripting, SQL, ...)
• Very good English skills (written and spoken) - additionally good German skills and further language skills an advantage
• Motivated / open-minded to work in diverse / multicultural / distributed / virtual teams

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

Work #LikeABosch:

• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars

Live #LikeABosch:

• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card 
• Number of benefits for families (for instance summer camps for kids)
• Non-working days on the 24th and 31st of December