Key Responsibilities:

• Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management

• Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.

• Design and maintain MID Servers and credentials for Discovery and Service Mapping.

• Build and maintain CMDB with accurate and up-to-date configuration items (CIs).

• Work with stakeholders to understand business requirements and deliver ITOM solutions.

• Troubleshoot and resolve ITOM-related issues.

• Collaborate with development and infrastructure teams for seamless solution delivery.

Required Qualifications:

2–5 years of hands-on experience in ServiceNow ITOM.

Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships.

Experience with Event Management and integrating with third-party monitoring tools.

Good grasp of Service Mapping concepts and troubleshooting techniques.

Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation.

Familiarity with ITIL processes and best practices.

Strong problem-solving and communication skills.

Preferred Skills:

• ServiceNow Certified Implementation Specialist – ITOM or Discovery.

• Experience in Cloud Discovery and Cloud Management.

• Exposure to ITOM Health (Health Log Analytics, AIOps).

• Experience working in Agile/Scrum environments.

Bachelor’s degree in Computer Science, Information Technology, or related field.