The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth.

BGSV – Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH.

BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally.

• Provides information and assistance to customers via inbound/ outbound calls/ emails;Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
•  Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.

• Language: English - advanced level, Japanese (N2 and above with proficient in Speaking and Listening)
• Very good IT-skills (MS Office), SAP knowledge and procurement background are a plus;
• High sense of responsibility, patience, urgency and customer support;
• Capacity to organize and make decisions;
• Ability to work under pressure and good team engagement;
• Logical thinking and analysis abilities;
• Confident and willing to learn;
• Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
• Proactive and responsible in finalizing all assigned tasks;
• Willingness to work in shifts;
• Previous customer support experience is a plus.

WHY BOSCH?

Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join a dynamic and fast growing global company (English-speaking environment)
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% monthly salary and mandatory social insurances in 2-month probation
• Onsite opportunities: short-term and long-term assignments
• 15++ days of annual leave + 1 day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time
• Lunch and parking allowance
• Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
• Fitness & sport activities: football, badminton, yoga, Aerobic
• Free in-house entertainment facilities and snack
• Join in various team building, company trip, year-end party, tech talks and a lot of charity events