At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

We are currently seeking a highly motivated and skilled student to join our team. As a member of our team, you will have the opportunity to work with cutting-edge technologies and gain valuable experience.

 Job Description:

• The primary support team responsibilities are listed as follows:
  1st Level Support:
• The initial point of contact for clients seeking assistance.
• Responsible for triaging and categorizing incoming support requests, user, and system incidents,
• Provides basic troubleshooting and issue resolution.
• Escalates complex issues, contacts the 3rd d level support team, LNP (Local Network Partner), WAN providers.

Utilize tools such as:

• Network Node Manager i (NNMi)
• Service Management Tool (SMT)
• Jira
• Knowledge Management System (KMS)

• Gain knowledge in LAN, WAN , WiFi network related topics, ITIL processes.
• Assist with bug and issue resolution,
• Collaborate with network, server , storage engineers.

Requirements:

• Willingness to perform primary support for WAN, LAN, WiFi issues
• Familiarity with IT Network basic topics (Cisco, Juniper, router, switch)
• Knowledge of Microsoft packet, Windows
• Proficiency in English language
• Good communication skills
• Team player (international environment)

If you are a student looking to gain valuable experience, we encourage you to apply for this exciting opportunity

What we offer: 

• Paid internship based on a civil-law contract
• Hybrid work mode with the office in Łódź
• Flexible working hours
• Prepaid LunchPass card
• Special conditions for the MultiSport Card
• Support and training to help you grow. 
• A fun, supportive team and a modern office.